Ashley Towns
Covington
Summary
Results-driven claims adjuster experienced in analyzing complex claims and interpreting policy language. Known for exceptional time management and decision-making abilities, contributing to streamlined processes and enhanced customer satisfaction.
Overview
7
7
years of professional experience
Work History
Claims Adjuster
State Farm
Dunwoody
10.2023 - Current
- Utilized resources and prior experience in industry to determine if claims should be approved for payment or denied.
- Reviewed and interpreted police reports and witness statements to establish facts of claims.
- Interpreted policy language to apply appropriate coverages and exclusions in claim decisions.
- Managed heavy workload of ongoing cases thanks to strong organizational, time management, and collaboration skills.
- Applies advanced understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department
- I have increased experience in the Adjuster II level or a rotation into a specialty position Coverage, Investigation Specialist, Total Loss, Initial Handler, Extended Handler
- Recognizes and identifies body parts of a vehicle and understanding other potential property damage
PCT
Piedmont Rockdale Hospital
Conyers
03.2019 - Current
- Documented patient information accurately in electronic health records for quality assurance.
- Prepared medical equipment and supplies for procedures to streamline workflow and reduce delays.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
Education
Associate of Science - Business Administration
Colorado Technical University
Colorado Springs, CO11-2025
Skills
- Claims analysis
- Policy interpretation
- Project management
- Customer service
- Time management
- Data documentation
- Decision-making
- Claims investigation
- Automobile claims specialist
Timeline
Claims Adjuster
State Farm
10.2023 - Current
PCT
Piedmont Rockdale Hospital
03.2019 - Current
Associate of Science - Business Administration
Colorado Technical University