Ashley Webster
Bogart
Summary
I’m a quick learner and love to get the job done right on time. I love new things
Overview
8
8
years of professional experience
Work History
Senior Customer Service Representative
Wayfair
Athens, GA
04.2025 - Current
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Engaged clients in person and over phone to answer questions and address complaints.
- Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.
- Addressed escalated issues with diplomacy and tact while finding resolutions that satisfied both the client''s concerns and company interests.
- Reduced call wait times by implementing effective time management techniques within the team.
- Escalated issues to proper supervisors when standard processes were not effective.
Gmp
McLane Company
Athens, GA
03.2018 - Current
- Trying to find a different job
Com Manager
Cititrends
Athens, GA
10.2024 - 03.2025
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Coordinated visual merchandising efforts across different departments for cohesive displays that maximized sales potential.
Education
High school diploma - undefined
Greene County High School
Greensboro, GA05.2016
Skills
- Order picking
- Picking & packing
- RF Scanner
- Customer service (3 years)
Timeline
Senior Customer Service Representative
Wayfair
04.2025 - Current
Com Manager
Cititrends
10.2024 - 03.2025
Gmp
McLane Company
03.2018 - Current
High school diploma - undefined
Greene County High School