Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Webster

Bogart

Summary

I’m a quick learner and love to get the job done right on time. I love new things

Overview

8
8
years of professional experience

Work History

Senior Customer Service Representative

Wayfair
04.2025 - Current
  • Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
  • Established strong rapport with customers, fostering long-term relationships and repeat business.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.
  • Addressed escalated issues with diplomacy and tact while finding resolutions that satisfied both the client''s concerns and company interests.
  • Reduced call wait times by implementing effective time management techniques within the team.
  • Escalated issues to proper supervisors when standard processes were not effective.

Gmp

McLane Company
03.2018 - Current
  • Trying to find a different job

Com Manager

Cititrends
10.2024 - 03.2025
  • Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
  • Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
  • Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
  • Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Coordinated visual merchandising efforts across different departments for cohesive displays that maximized sales potential.

Education

High school diploma - undefined

Greene County High School
Greensboro, GA
05.2016

Skills

  • Order picking
  • Picking & packing
  • RF Scanner
  • Customer service (3 years)

Timeline

Senior Customer Service Representative

Wayfair
04.2025 - Current

Com Manager

Cititrends
10.2024 - 03.2025

Gmp

McLane Company
03.2018 - Current

High school diploma - undefined

Greene County High School

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Ashley Webster