Ashley White
Atlanta
Summary
Accomplished General Manager at Wendy's Restaurant, adept in operations management and leadership, significantly enhancing team performance and customer satisfaction. Excelled in relationship building and staff training, driving sales growth and profitability. Demonstrated exceptional problem-solving and efficient multitasking skills, achieving a high level of employee loyalty and operational excellence.
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Dedicated industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
Work History
General Manager
Wendys Restaurant
01.2021 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Assistant Manager
Wendys Restaurant
02.2018 - 01.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Restaurant Manager
Wendys Restaurant
01.2016 - 01.2017
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Shift Manager
Wendys Restaurant
01.2015 - 02.2016
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
Crew Member
Wendys Restaurant
05.2008 - 01.2015
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Bachelor Of International Business Economics - Science
Virginia Western Community College
Roanoke, VASkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Staff management
- Training and development
- Relationship building
- Staff training
- Staff training/development
- Inventory control
- Customer relationship management
- Staff supervision
- Goal setting
- Employee scheduling
- Verbal and written communication
- Staff training and development
- Administrative skills
Timeline
General Manager
Wendys Restaurant
01.2021 - Current
Assistant Manager
Wendys Restaurant
02.2018 - 01.2021
Restaurant Manager
Wendys Restaurant
01.2016 - 01.2017
Shift Manager
Wendys Restaurant
01.2015 - 02.2016
Crew Member
Wendys Restaurant
05.2008 - 01.2015
Bachelor Of International Business Economics - Science
Virginia Western Community College
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