Ashley Williams
Augusta
Summary
Results-driven customer service representative with strong complaint resolution and CRM software proficiency. Focused on delivering exceptional service and enhancing customer satisfaction.
Dynamic customer service professional with a proven track record in complaint resolution and multitasking. Known for driving customer retention and delivering positive experiences through effective follow-up and inter-departmental collaboration.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2
2
years of professional experience
Work History
Remote Customer Service Rep
Agent Assistant, Inc-Remote
09.2023 - 03.2024
- Responded to customer requests for products, services, and company information.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Assistant Manager
The UPS Store Inc.
08.2022 - 09.2023
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Managed senior-level personnel working in marketing and sales capacities.
Warehouse
Amazon
11.2021 - 04.2022
- Worked well in a team setting, providing support and guidance.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated leadership skills in managing projects from concept to completion.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
High School Diploma -
West Side Highschool
1002 Patriots Way, Augusta ,GA 30907Bachelor of Early Childhood Care And Education -
Georgia Southern University
Statesboro, GASkills
- Complaint resolution
- Scheduling
- Account updating
- Promotional support
- Multitasking and organization
- Training development aptitude
- CRM software proficiency
- Documentation
- Multi-line telephone operations
- Customer education
- Courteous demeanor
- Customer service
- Decision-making
- Hospitality and accommodation
Timeline
Remote Customer Service Rep
Agent Assistant, Inc-Remote
09.2023 - 03.2024
Assistant Manager
The UPS Store Inc.
08.2022 - 09.2023
Warehouse
Amazon
11.2021 - 04.2022
High School Diploma -
West Side Highschool
Bachelor of Early Childhood Care And Education -
Georgia Southern University