Ashley Williams
Atlanta
Summary
Dynamic professional with extensive experience in customer service and problem resolution. Proven track record in training teams to enhance performance and improve customer satisfaction. Dedicated to achieving operational excellence and fostering team success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Manger
OnTrac
Smyrna
01.2025 - 02.2026
- Supervised daily operations in fast-paced logistics environment, improving workflow and productivity.
- Coordinated with team members to ensure timely package deliveries, supporting operational success.
- Trained new employees on standard operating procedures and safety protocols.
- Resolved customer inquiries and issues, upholding high standards of professionalism and service quality.
- Evaluated employee performance, providing regular constructive feedback for improvement.
Inbound Customer Service Representative
Arise
Virtual
03.2023 - 01.2025
- Assisted customers with inquiries and product information, enhancing customer satisfaction and loyalty.
- Resolved customer complaints by actively listening and employing effective problem-solving techniques, resulting in increased customer satisfaction.
- Collaborated with team members during peak hours to streamline support processes and enhance overall service delivery.
- Managed customer accounts via CRM software, ensuring accurate data entry and streamlined account management.
Service Delivery Consultant
Chime solutions
Morrow
04.2020 - 02.2023
- Managed service delivery processes, increasing client satisfaction and improving operational efficiency.
- Facilitated communication between clients and internal teams, resolving service-related issues and enhancing client relationships.
- Coordinated cross-functional teams to align service objectives with business goals, ensuring cohesive service delivery.
- Conducted regular assessments of service performance, pinpointing specific areas for improvement.
- Provided training and mentorship on service protocols to new staff members.
- Developed standardized training materials to unify service delivery processes, improving consistency across departments.
Education
CNA - CNA
Atlanta Job Corps
Atlanta, GA05-2012
High School Diploma -
West Lake
Atlanta, GA05-2009
Skills
- Operations management
- Team coordination
- Employee training
- Strategic planning
- Performance evaluation
- Problem resolution
- Customer service
Certification
- Microsoft
Timeline
Lead Manger
OnTrac
01.2025 - 02.2026
Inbound Customer Service Representative
Arise
03.2023 - 01.2025
Service Delivery Consultant
Chime solutions
04.2020 - 02.2023
CNA - CNA
Atlanta Job Corps
High School Diploma -
West Lake