Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
6
6
years of professional experience
Work History
Daily Operations Supervisor
Dieselgrid Transportation
09.2022 - Current
Oversee the daily operations of the mechanical team
Review out of service equipment and regular scheduled maintenance to plan reviewed equipment accordingly, to resolve repairs or preventative maintenance to be completed in a timely manner
Ensure equipment is not used until repairs or maintenance can be resolved
Update all platforms of repairs made or needed in a timely manner and ensure the integrity of the notifications/documentation and platforms, save all legal documentation and file accordingly, including any expenses
Manage mechanics daily assisting in parts ordering, troubleshooting truck issues and resolving any other obstacles in a timely manner
Report daily any repairs that cannot be resolved in-house
Communicate daily results to the entire Atlanta team
Invoice all loads to customers daily
Process all payroll and manage time-keeping system daily and weekly for payroll submission.
Patient Account Coordinator
Lincare
02.2022 - 09.2022
Contacted payers for medical claims status, follow-up denials, or partial payments
Obtained payer requirements for timely adjudication of claims
Filed claims with appropriate documentation attached
Pursued, maintained, and communicated medical coverage/guideline changes/updates
Processed all incoming and outgoing correspondence as assigned
Verified, adjusted, and updated Accounts Receivable (A/R) according to correspondence received from insurance company
Helps facilitate interoffice communication on error and denial trends
Initiates the review/appeals process on disputed claims
Researched credit balances and initiated refunds as required
Documented all activity in customer's computer account
Answered Accounts Receivable phone inquiries
Worked assigned remote billing collection office reports
Available to assist other PACs with questions or collection needs
Acted as a liaison between staff and management.
Operations Supervisor
XPO Logistics
01.2018 - 01.2022
Manage fully operational overflow location with a team of 15+ associates
Ensure daily operations run smoothly and efficiently
Prepare daily schedules
Supervise the team and provide training and coaching to increase performance
Monitor work quality to consistently deliver exceptional customer service
Implement continuous improvement action plans and manage the 7S program
Provide daily communication with leadership, team and client regarding operations and deadlines
Manage equipment and coordinate all maintenance needs with the maintenance team
Ensure all records are maintained appropriately and that all reports are completed in a timely manner
Manage and complete all required compliance items including safety, time-keeping and continuous improvement requirements.
Education
Lean Six Sigma Yellow Belt Certification -
University of Georgia
Online
08.2021
Pursuing a Bachelor’s degree in Business Management -
Liberty University
Graduated 2012 -
Faith Academy High School
Skills
Inventory Management
Documentation and control
Coaching and Mentoring
Project Management
Schedule Coordination
Administrative Management
Customer Service
Office Management
Strategic Planning
Team Leadership
Accounts Payable and Receivable
Administration and Operations
Military Awards
Coast Guard Achievement Medal
Coast Guard Good Conduct Medal
Coast Guard Meritorious Team Commendation
National Defense Service Medal
Military Experience
United States Coast Guard, Washington, D.C., 2013, 2017, Secret, E-4, Responsible to the Commandant of the Coast Guard as member of the Executive Secretariat for the U.S. Coast Guard. In support of the Commandant’s Strategic Direction, coordinated all Executive Branch communications between the Congress, White House, Department of Homeland Security, U.S. Coast Guard and other Departments. Tracked all incoming requests for information and outgoing correspondence, including executive correspondence, briefing materials, reports, testimony and Questions for the Record. Reported on the status of products and other metrics on a daily, weekly, and monthly basis to superiors and other stakeholders. Ensured proper and successful execution of tasking needed to support missions, events, and policy. Researched, developed, and checked accuracy of information from a wide variety of sources. Continually liaised with Coast Guard Headquarters staff to explain administrative requirements, obtain clarifying information and resolve inconsistencies. Managed five team members and directed tasks, created schedules, in a position normally reserved for a Second-Class Petty Officer. Staff turnover was frequent, due to military transfer. Conducted detailed analysis of information requests and prepared responses based upon information requirements and evaluation of division’s equities and expertise. Fostered smooth distribution of correspondence throughout the U.S. Coast Guard and Department of Homeland Security. Oversaw the processing of nomination packages for 24 U.S. Coast Guard Flag Officers and worked closely with the White House Military Office throughout the confirmation process. Oversaw awards process as sole Awards Petty Officer. Prepared and routed over 155 distinctive honors and awards for Senior Coast Guard leaders, elected officials, and private citizens. Administrated and executed timely travel orders in excess of $150,000 a year for permanent and detached personnel. Upon Vice Commandant promotion to four-star rank coordinated with the Office of Heraldry to design new flag for the admiral. Replicated the new image to all stationary, public facing images, and external social media tools throughout the Coast Guard. Supported the Division Security Officer responsible for safeguarding all classified materials, sensitive information, and granting access to secured spaces. Coordinated Morale events for the 50-person Commandant and Vice-Commandant Staff, including the Holiday Party, potluck lunches, personnel recognition, and other events., Commander Zack Mathews, (703) 417-2266, Petty Officer First Class Katie Cole, (964) 651-7567
U.S. Coast Guard Aids to Navigation Team, Panama City, FL, E-3, Performed daily gear checks on the 26’ TANB, 49’ BUSL. Ensured all required gear was on board, in good working order, and that the team was able to respond to any navigational aid discrepancies. Functioned as boat crew member and rigger. Safely repaired or replaced over 1,000 navigational aids along the Florida Gulf Coast including The St. Marks Lighthouse, Class 4 Can Buoys, day boards, and navigational lights. Stood over 48 hours of continuous watch redirecting mariners when the Bay-Walton levee broke during heavy rains. Participated and coordinated numerous community events educating civilians on boating and navigational safety., Chief Petty Officer Scott Henry, (850) 234-8139
U.S. Coast Guard Station Panama City, Panama City, FL, E-2, Performed daily gear checks on the 25’ Response Boat Small, 45’ Response Boat Medium, and 29’ Response Boat Small. Ensured that all required gear was on board, in good working order, and that the station was able to respond to and perform a variety of missions. Assisted mariners in distress by responding to a variety of search and rescue cases. Achieved qualification as a boat crew member responsible for enforcing all federal laws and treaties including fisheries, drug interdiction, and marine safety.
References
Carlos Cody, (229) 854-6753
Timeline
Daily Operations Supervisor
Dieselgrid Transportation
09.2022 - Current
Patient Account Coordinator
Lincare
02.2022 - 09.2022
Operations Supervisor
XPO Logistics
01.2018 - 01.2022
Lean Six Sigma Yellow Belt Certification -
University of Georgia
Pursuing a Bachelor’s degree in Business Management -