Summary
Overview
Work History
Education
Skills
Military Awards
Military Experience
References
Timeline
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Ashley Winfrey

Griffin,GA

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

6
6
years of professional experience

Work History

Daily Operations Supervisor

Dieselgrid Transportation
09.2022 - Current
  • Oversee the daily operations of the mechanical team
  • Review out of service equipment and regular scheduled maintenance to plan reviewed equipment accordingly, to resolve repairs or preventative maintenance to be completed in a timely manner
  • Ensure equipment is not used until repairs or maintenance can be resolved
  • Update all platforms of repairs made or needed in a timely manner and ensure the integrity of the notifications/documentation and platforms, save all legal documentation and file accordingly, including any expenses
  • Manage mechanics daily assisting in parts ordering, troubleshooting truck issues and resolving any other obstacles in a timely manner
  • Report daily any repairs that cannot be resolved in-house
  • Communicate daily results to the entire Atlanta team
  • Invoice all loads to customers daily
  • Process all payroll and manage time-keeping system daily and weekly for payroll submission.

Patient Account Coordinator

Lincare
02.2022 - 09.2022
  • Contacted payers for medical claims status, follow-up denials, or partial payments
  • Obtained payer requirements for timely adjudication of claims
  • Filed claims with appropriate documentation attached
  • Pursued, maintained, and communicated medical coverage/guideline changes/updates
  • Processed all incoming and outgoing correspondence as assigned
  • Verified, adjusted, and updated Accounts Receivable (A/R) according to correspondence received from insurance company
  • Helps facilitate interoffice communication on error and denial trends
  • Initiates the review/appeals process on disputed claims
  • Researched credit balances and initiated refunds as required
  • Documented all activity in customer's computer account
  • Answered Accounts Receivable phone inquiries
  • Worked assigned remote billing collection office reports
  • Available to assist other PACs with questions or collection needs
  • Acted as a liaison between staff and management.

Operations Supervisor

XPO Logistics
01.2018 - 01.2022
  • Manage fully operational overflow location with a team of 15+ associates
  • Ensure daily operations run smoothly and efficiently
  • Prepare daily schedules
  • Supervise the team and provide training and coaching to increase performance
  • Monitor work quality to consistently deliver exceptional customer service
  • Implement continuous improvement action plans and manage the 7S program
  • Provide daily communication with leadership, team and client regarding operations and deadlines
  • Manage equipment and coordinate all maintenance needs with the maintenance team
  • Ensure all records are maintained appropriately and that all reports are completed in a timely manner
  • Manage and complete all required compliance items including safety, time-keeping and continuous improvement requirements.

Education

Lean Six Sigma Yellow Belt Certification -

University of Georgia
Online
08.2021

Pursuing a Bachelor’s degree in Business Management -

Liberty University

Graduated 2012 -

Faith Academy High School

Skills

  • Inventory Management
  • Documentation and control
  • Coaching and Mentoring
  • Project Management
  • Schedule Coordination
  • Administrative Management
  • Customer Service
  • Office Management
  • Strategic Planning
  • Team Leadership
  • Accounts Payable and Receivable
  • Administration and Operations

Military Awards

  • Coast Guard Achievement Medal
  • Coast Guard Good Conduct Medal
  • Coast Guard Meritorious Team Commendation
  • National Defense Service Medal

Military Experience

  • United States Coast Guard, Washington, D.C., 2013, 2017, Secret, E-4, Responsible to the Commandant of the Coast Guard as member of the Executive Secretariat for the U.S. Coast Guard. In support of the Commandant’s Strategic Direction, coordinated all Executive Branch communications between the Congress, White House, Department of Homeland Security, U.S. Coast Guard and other Departments. Tracked all incoming requests for information and outgoing correspondence, including executive correspondence, briefing materials, reports, testimony and Questions for the Record. Reported on the status of products and other metrics on a daily, weekly, and monthly basis to superiors and other stakeholders. Ensured proper and successful execution of tasking needed to support missions, events, and policy. Researched, developed, and checked accuracy of information from a wide variety of sources. Continually liaised with Coast Guard Headquarters staff to explain administrative requirements, obtain clarifying information and resolve inconsistencies. Managed five team members and directed tasks, created schedules, in a position normally reserved for a Second-Class Petty Officer. Staff turnover was frequent, due to military transfer. Conducted detailed analysis of information requests and prepared responses based upon information requirements and evaluation of division’s equities and expertise. Fostered smooth distribution of correspondence throughout the U.S. Coast Guard and Department of Homeland Security. Oversaw the processing of nomination packages for 24 U.S. Coast Guard Flag Officers and worked closely with the White House Military Office throughout the confirmation process. Oversaw awards process as sole Awards Petty Officer. Prepared and routed over 155 distinctive honors and awards for Senior Coast Guard leaders, elected officials, and private citizens. Administrated and executed timely travel orders in excess of $150,000 a year for permanent and detached personnel. Upon Vice Commandant promotion to four-star rank coordinated with the Office of Heraldry to design new flag for the admiral. Replicated the new image to all stationary, public facing images, and external social media tools throughout the Coast Guard. Supported the Division Security Officer responsible for safeguarding all classified materials, sensitive information, and granting access to secured spaces. Coordinated Morale events for the 50-person Commandant and Vice-Commandant Staff, including the Holiday Party, potluck lunches, personnel recognition, and other events., Commander Zack Mathews, (703) 417-2266, Petty Officer First Class Katie Cole, (964) 651-7567
  • U.S. Coast Guard Aids to Navigation Team, Panama City, FL, E-3, Performed daily gear checks on the 26’ TANB, 49’ BUSL. Ensured all required gear was on board, in good working order, and that the team was able to respond to any navigational aid discrepancies. Functioned as boat crew member and rigger. Safely repaired or replaced over 1,000 navigational aids along the Florida Gulf Coast including The St. Marks Lighthouse, Class 4 Can Buoys, day boards, and navigational lights. Stood over 48 hours of continuous watch redirecting mariners when the Bay-Walton levee broke during heavy rains. Participated and coordinated numerous community events educating civilians on boating and navigational safety., Chief Petty Officer Scott Henry, (850) 234-8139
  • U.S. Coast Guard Station Panama City, Panama City, FL, E-2, Performed daily gear checks on the 25’ Response Boat Small, 45’ Response Boat Medium, and 29’ Response Boat Small. Ensured that all required gear was on board, in good working order, and that the station was able to respond to and perform a variety of missions. Assisted mariners in distress by responding to a variety of search and rescue cases. Achieved qualification as a boat crew member responsible for enforcing all federal laws and treaties including fisheries, drug interdiction, and marine safety.

References

Carlos Cody, (229) 854-6753

Timeline

Daily Operations Supervisor

Dieselgrid Transportation
09.2022 - Current

Patient Account Coordinator

Lincare
02.2022 - 09.2022

Operations Supervisor

XPO Logistics
01.2018 - 01.2022

Lean Six Sigma Yellow Belt Certification -

University of Georgia

Pursuing a Bachelor’s degree in Business Management -

Liberty University

Graduated 2012 -

Faith Academy High School
Ashley Winfrey