Ashli Godwin
Richmond Hill,MI
Summary
Dynamic and dedicated professional with exceptional communication skills and a proven track record in effective time management. Renowned for keen attention to detail, ensuring accuracy and quality in all tasks. Adept at maintaining composure in high-pressure environments, consistently delivering results while fostering a positive team atmosphere. Committed to continuous improvement and contributing to organizational success through proactive problem-solving and collaboration.
Overview
21
21
years of professional experience
Work History
Customer Service Manager
Seagate Terminals, LLC. (Dulany Industires)
04.2023 - Current
- Led customer service team to enhance operational efficiency and improve service delivery.
- Developed and implemented training programs for new staff, improving onboarding process for new customers.
- Analyzed customer feedback to identify areas for service improvement and drive satisfaction initiatives.
- Streamlined communication protocols between departments to ensure timely issue resolution.
- Launched and integrated a new warehouse management system. Accountcount management encompassing shipping, receiving, inventory, and invoicing.
- Took ownership of customer issues and followed problems through to resolution.
- Collaborated with upper management to align customer service strategies with overall business goals.
Customer Service Representative - Rail Coordinator
Southern States Chemical - Dulany Industires
04.2022 - 04.2023
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Processed orders accurately, ensuring timely delivery and inventory management.
- Trained new representatives on systems and customer interaction protocols.
- Implemented feedback mechanisms to improve service quality and response times.
- Analyzed customer data to identify trends, leading to targeted service improvements.
- Responded to customer requests for products, services, and company information.
Transaction Coordinator
Guild Mortgage
05.2019 - 04.2022
- Coordinated loan processing from application to closing, ensuring compliance with regulations and company policies.
- Managed communication between clients, lenders, and real estate agents to streamline transactions effectively.
- Organized and maintained accurate documentation for all transaction-related activities, enhancing record-keeping efficiency.
- Ensured smooth transaction coordination by managing timelines, deadlines, and documentation requirements.
- Organized and maintained digital files for easy access, streamlining the document retrieval process during audits or inquiries.
- Acted as a reliable point of contact for all parties involved in the transaction, ensuring clear communication and timely resolution of any issues that arose.
Food and Beverage Director
Savannah Country Club
01.2017 - 01.2019
- - Managed a staff of 20+
- - Weekly staff scheduling
- - Food and beverage ordering and inventory
- - Set-up and break down for events
- - Payroll confirmation and adjustments
- - Menu planning
- - Event planning
- - Daily/Weekly/Monthly Newsletter Creation
Food and Beverage Manager
Richmond Hill City Center
01.2016 - 01.2017
CSR
Titlemax
01.2012 - 01.2015
Manager (FOH and BOH)
Tubby's Tankhouse
01.2005 - 01.2014
Education
Some College (No Degree) -
Sol C Johnson
Savannah01-2005
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Excellent time management skills
- Decision-making
- Team building and leadership
Timeline
Customer Service Manager
Seagate Terminals, LLC. (Dulany Industires)
04.2023 - Current
Customer Service Representative - Rail Coordinator
Southern States Chemical - Dulany Industires
04.2022 - 04.2023
Transaction Coordinator
Guild Mortgage
05.2019 - 04.2022
Food and Beverage Director
Savannah Country Club
01.2017 - 01.2019
Food and Beverage Manager
Richmond Hill City Center
01.2016 - 01.2017
CSR
Titlemax
01.2012 - 01.2015
Manager (FOH and BOH)
Tubby's Tankhouse
01.2005 - 01.2014
Some College (No Degree) -
Sol C Johnson