Ashlie Edge
St. Marys
Summary
Dynamic customer service professional with extensive experience at Florida Public Utilities Company, adept at billing adjustments and data analysis. Proven track record of resolving customer complaints efficiently while enhancing service levels. Skilled in technical scheduling and cash handling, consistently delivering outstanding support and achieving high customer satisfaction.
Overview
20
20
years of professional experience
Work History
Propane Customer Service Representative
Florida Public Utilities Company
Fernandina Beach
05.2023 - Current
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Resolved customer complaints promptly and efficiently.
- Answered inbound calls, chats and emails to facilitate customer service.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Completed day-to-day duties accurately and efficiently.
- Completed daily paperwork and worked on reports.
- Managed scheduling of technicians' day-to-day responsibilities.
- Reviewed invoices for accuracy before submitting them for payment approval.
- Compiled data from multiple sources into spreadsheets or databases for analysis.
Thrift Store Clerk
The Arc Nassau
Yulee
01.2023 - 05.2023
- Sorted donations of clothing, furniture, books, toys, electronics for resale in the store.
- Maintained records related to sales for store management.
- Greeted customers to determine wants or needs.
- Processed customer payments using cash registers, credit card machines, and other point-of-sale equipment.
- Recorded sales transactions into a computer system accurately to ensure proper accounting practices were followed.
Store Clerk
The Salvation Army Family Store & Donation Center
St. Marys
01.2021 - 05.2021
- Bagged or packaged purchases and wrapped gifts.
- Verified that all pricing was accurate before putting items out for sale.
- Utilized problem solving skills to resolve issues quickly while maintaining customer satisfaction.
- Processed customer transactions accurately and efficiently at the cash register.
- Processed sales transactions and handled cash and credit card payments.
Line Chef/Cashier
TRF Naval Base Kingsbay
Saint Marys
10.2019 - 01.2020
- Prepared food items while maintaining high standards of cleanliness and sanitization.
- Checked quality of food products to meet high standards.
- Monitored food stock and placed orders with suppliers when necessary.
- Communicated effectively with other kitchen personnel to coordinate meal preparation activities.
- Checked all dishes before they left the kitchen to ensure that they met quality standards.
- Prepared variety of meats, seafood, poultry and vegetables in broilers, ovens, grills and fryers to fulfill specific customer requests.
In-Store Coordinator
Winn Dixie Supermarket
Yulee
06.2008 - 10.2010
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Trained, managed and motivated employees to promote professional skill development.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed credit card payments and counted back change and currency with accuracy rate.
- Managed cash register operations including deposits, withdrawals, payments, refunds.
- Tracked employee attendance records and managed payroll information.
Cashier
Save A Lot
Blairsville
01.2007 - 03.2008
- Performed other duties as assigned by management.
- Collected payments and provided accurate change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Answered phone calls to assist customers with questions and orders.
- Helped customers find specific products, answered questions, and offered product advice.
- Welcomed customers, offering assistance to help find store items.
Daycare Assistant
Kaleidoscope Daycare
Blue Ridge
01.2005 - 05.2007
- Helped with mealtime preparation and cleanup including serving food, setting tables, washing dishes.
- Coordinated outdoor activities that encouraged physical activity and awareness of nature.
- Secured indoor and outdoor premises to protect children.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Read stories to children, facilitated discussions and tied books into learning opportunities.
- Assisted teachers during transitions between activities ensuring smooth transitions without disruption or confusion.
Education
High School Diploma -
Fannin County High School
Blue Ridge, GA05-2007
Skills
- Customer service
- Billing adjustment
- Data analysis
- Invoice review
- Technical scheduling
- Cash handling
Accomplishments
- Nominated Hidden Hero Exemplifies the Value of Excellence 2024
- Exceptional Safety Award Completed 2024
Timeline
Propane Customer Service Representative
Florida Public Utilities Company
05.2023 - Current
Thrift Store Clerk
The Arc Nassau
01.2023 - 05.2023
Store Clerk
The Salvation Army Family Store & Donation Center
01.2021 - 05.2021
Line Chef/Cashier
TRF Naval Base Kingsbay
10.2019 - 01.2020
In-Store Coordinator
Winn Dixie Supermarket
06.2008 - 10.2010
Cashier
Save A Lot
01.2007 - 03.2008
Daycare Assistant
Kaleidoscope Daycare
01.2005 - 05.2007
High School Diploma -
Fannin County High School
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