Summary
Overview
Work History
Education
Skills
Timeline
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ASHLY FREW

Kingsland

Summary

Dedicated Server/Bartender Trainer with over 20 years of experience in enhancing service quality and operational efficiency. Proven ability to foster teamwork and create a welcoming environment for staff and customers. Skilled in providing personalized coaching and feedback to improve performance and engagement. Recognized for effectiveness in cross-functional collaboration and training excellence.

Overview

9
9
years of professional experience

Work History

Server/ bartender

Ramblin Roads
08.2024 - 06.2025
  • Fast learner
  • 20 years of experience.
  • Positive attitude and high energy.
  • Excels under pressure.
  • Can multitask
  • Implemented customer feedback improvements.
  • Ensured all state and local health codes were met.
  • Follow recipes, and make drinks correctly every time.
  • Memorize and use menu knowledge.

Server Trainer

Texas Roadhouse
02.2022 - 08.2024
  • Trained new servers.
  • Boosted morale and team spirit.
  • Empowered servers with multiple skill sets.
  • Provided hands-on training for shift changeover procedures.
  • Inspired team members.
  • Trained servers in advanced POS systems.
  • Incorporated beverage pairings.
  • Demonstrated ability to communicate effectively with servers.
  • Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance.
  • Trained front-of-house employees.
  • Provided 1-on-1 coaching to underperforming staff.

Server/Bartender/Trainer

Applebee's Grill + Bar
01.2016 - 01.2022
  • Opened bar, served guests, and prepped for night shift.
  • Closed bar & cleaned the area for the next day.
  • Prepared drinks for guests with a smile.
  • Handled money and counted cash drawer.
  • Trained staff on responsible alcohol service.
  • Ensured all state and local health codes were met.
  • Drove and increased upsell recommendations.
  • Improved staff reliability.
  • Improved onboarding efficiency.
  • Streamlined shift scheduling for the bar team.
  • Built staff competence in reporting tips accurately.
  • Enabled smoother shift transitions.
  • Identified key areas for improvement.
  • Trained employees on cash handling procedures.
  • Actively upsold wine and cocktail pairings.
  • Optimized drink pairings.
  • Improved service times.
  • Collaborated with kitchen staff.
  • Focused on team-building.
  • Successfully trained hundreds of new hires.

Education

High School Diploma -

Northridge High School
Layton, UT
06.2005

Skills

  • Fast-paced time management
  • Exemplary customer service
  • Mentoring and team development
  • Seasonal menu creation and promotion
  • Bartending skills and complex orders
  • Event planning expertise
  • TIPS-certified alcohol service compliance
  • Knowledge of alcohol regulations
  • Health and safety compliance standards
  • Proficient in POS systems
  • Quality assurance in service delivery
  • Operational problem-solving abilities
  • Expertise in wine, beer, and spirits
  • Effective interpersonal communication with clients and staff
  • Strategies for team morale boosting
  • Customer engagement through upselling techniques
  • Compliance with food safety regulations
  • Resolution of customer complaints effectively

Timeline

Server/ bartender

Ramblin Roads
08.2024 - 06.2025

Server Trainer

Texas Roadhouse
02.2022 - 08.2024

Server/Bartender/Trainer

Applebee's Grill + Bar
01.2016 - 01.2022

High School Diploma -

Northridge High School

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