ASHLY FREW
Kingsland
Summary
Dedicated Server/Bartender Trainer with over 20 years of experience in enhancing service quality and operational efficiency. Proven ability to foster teamwork and create a welcoming environment for staff and customers. Skilled in providing personalized coaching and feedback to improve performance and engagement. Recognized for effectiveness in cross-functional collaboration and training excellence.
Overview
9
9
years of professional experience
Work History
Server/ bartender
Ramblin Roads
Ogden, UT
08.2024 - 06.2025
- Fast learner
- 20 years of experience.
- Positive attitude and high energy.
- Excels under pressure.
- Can multitask
- Implemented customer feedback improvements.
- Ensured all state and local health codes were met.
- Follow recipes, and make drinks correctly every time.
- Memorize and use menu knowledge.
Server Trainer
Texas Roadhouse
Layton, UT
02.2022 - 08.2024
- Trained new servers.
- Boosted morale and team spirit.
- Empowered servers with multiple skill sets.
- Provided hands-on training for shift changeover procedures.
- Inspired team members.
- Trained servers in advanced POS systems.
- Incorporated beverage pairings.
- Demonstrated ability to communicate effectively with servers.
- Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance.
- Trained front-of-house employees.
- Provided 1-on-1 coaching to underperforming staff.
Server/Bartender/Trainer
Applebee's Grill + Bar
Layton/ Saint George/ American Fork, UT
01.2016 - 01.2022
- Opened bar, served guests, and prepped for night shift.
- Closed bar & cleaned the area for the next day.
- Prepared drinks for guests with a smile.
- Handled money and counted cash drawer.
- Trained staff on responsible alcohol service.
- Ensured all state and local health codes were met.
- Drove and increased upsell recommendations.
- Improved staff reliability.
- Improved onboarding efficiency.
- Streamlined shift scheduling for the bar team.
- Built staff competence in reporting tips accurately.
- Enabled smoother shift transitions.
- Identified key areas for improvement.
- Trained employees on cash handling procedures.
- Actively upsold wine and cocktail pairings.
- Optimized drink pairings.
- Improved service times.
- Collaborated with kitchen staff.
- Focused on team-building.
- Successfully trained hundreds of new hires.
Education
High School Diploma -
Northridge High School
Layton, UT06.2005
Skills
- Fast-paced time management
- Exemplary customer service
- Mentoring and team development
- Seasonal menu creation and promotion
- Bartending skills and complex orders
- Event planning expertise
- TIPS-certified alcohol service compliance
- Knowledge of alcohol regulations
- Health and safety compliance standards
- Proficient in POS systems
- Quality assurance in service delivery
- Operational problem-solving abilities
- Expertise in wine, beer, and spirits
- Effective interpersonal communication with clients and staff
- Strategies for team morale boosting
- Customer engagement through upselling techniques
- Compliance with food safety regulations
- Resolution of customer complaints effectively
Timeline
Server/ bartender
Ramblin Roads
08.2024 - 06.2025
Server Trainer
Texas Roadhouse
02.2022 - 08.2024
Server/Bartender/Trainer
Applebee's Grill + Bar
01.2016 - 01.2022
High School Diploma -
Northridge High School