Ashlyn Austin
Flowery Branch
Summary
I thrive in fast-paced environments where building genuine connections and providing exceptional service are the top priorities. With strong time management skills, hospitality, and accuracy, I take pride in being able to provide a positive dining experience that allows customers to feel welcome and encourage loyalty.
Overview
5
5
years of professional experience
Work History
Server
Lake Burton Bar and Grill
Clarkesville
05.2025 - 08.2025
- Provided exceptional upscale service to high volume of daily customers in a fast paced environment.
- Processed orders accurately and swiftly with POS systems to enhance customer experience.
- Demonstrated strong knowledge of restaurant menu and products, assisting customers in making informed choices.
- Coordinated with restaurant staff to streamline operations, contributing to overall service efficiency.
Server
Kelleys Tavern And Grill
Gainesville
05.2023 - 05.2025
- Delivered food and beverages promptly while addressing customer needs to enhance dining experience.
- Utilized POS system to efficiently process orders, manage bills, and address customer requests.
- Demonstrated in-depth menu knowledge to confidently answer inquiries about item sourcing, ingredients, and cooking methods.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Developed strong connections with regular customers through personalized service.
Hostess
Crossroads Bar And Grill
Flowery Branch
07.2021 - 01.2022
- Greeted customers warmly upon arrival and maintained a welcoming atmosphere throughout dining experience.
- Took reservations and to-go orders by phone, responded to customer inquiries, and communicated accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers and food runners by ensuring dining area remained clean and ready for guests.
Barback and Busser
Antebellum
Flowery Branch
06.2020 - 07.2021
- Coordinated with servers and bartenders to ensure seamless bar operations and enhance customer experience.
- Restocked glassware, cleaned tables, and organized supplies to support high-volume trading periods throughout shift.
- Reset and cleaned tables efficiently in anticipation of incoming customers.
- Monitored food and beverage supplies, proactively restocking items to prevent shortages.
Education
Bachelor of Science - Cell And Molecular Biology
Western Carolina University
Cullowhee, NC05-2027
Skills
Customer service
Team collaboration
Communication
Adaptability
Organization
Analytical problem solving
Positive Attitude
Timeline
Server
Lake Burton Bar and Grill
05.2025 - 08.2025
Server
Kelleys Tavern And Grill
05.2023 - 05.2025
Hostess
Crossroads Bar And Grill
07.2021 - 01.2022
Barback and Busser
Antebellum
06.2020 - 07.2021
Bachelor of Science - Cell And Molecular Biology
Western Carolina University