Ashlyn Smith
Buckhead
Summary
Experienced Assistant General Manager with a focus on staff management, employee scheduling, and food safety compliance. Successfully trained and mentored teams to improve service efficiency and drive customer loyalty, contributing to overall business success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Amici Italian Cafe
10.2022 - Current
- Oversaw daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored staff on best practices in food service and customer interaction.
- Managed inventory control processes to minimize waste and optimize supply chain efficiency.
- Coordinated staff schedules, ensuring adequate coverage for peak business hours.
- Managed a team of 30 employees
- Trained Managers to the standard at other locations
- Handled cash accurately and prepared deposits.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
- Resolved customer complaints with professionalism, restoring trust and loyalty.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
Server
The Grill
01.2021 - 09.2022
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and satisfaction.
- Collaborated with kitchen staff to streamline food preparation and optimize service efficiency.
- Resolved customer complaints promptly, enhancing overall guest experience.
- Maintained cleanliness and organization of dining area, adhering to health regulations and standards.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Education
High School Diploma -
Morgan County High School
Madison, GA05-2023
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Employee relations
- Food safety and sanitation
- Employee scheduling
- Customer relations
Certification
- ServSafe (Manager) Certified
Timeline
Assistant General Manager
Amici Italian Cafe
10.2022 - Current
Server
The Grill
01.2021 - 09.2022
High School Diploma -
Morgan County High School