Ashlyn Sutton
Jasper
Summary
Detail-driven, highly composed professional with 6+ years of experience operating in fast-paced, high-pressure environments where precision, discretion, and follow-through are critical. Known for managing competing priorities, resolving complex issues, and maintaining seamless communication across teams and clients. Brings an executive-level mindset to organization, problem-solving, and accountability—ensuring nothing slips and standards remain high.
Overview
9
9
years of professional experience
2025
2025
years of post-secondary education
Work History
Customer Service
The Home Depot
04.2019 - 04.2025
- Resolved customer complaints or issues promptly while maintaining a positive brand image.
- Manage high-volume inbound calls, emails, and chats, consistently achieving superior resolution rates and exceeding team performance metrics.
- Proactively investigate root causes of customer complaints and escalate complex cases to ensure complete and timely resolution.
- Maintain detailed documentation of all customer interactions using CRM systems to support trend analysis and improve future resolutions.
- Gain comprehensive perspective by working both on-site and remotely, enhancing understanding of customer needs and business operations.
- Recognized as a top performer for maintaining consistently high customer satisfaction scores and operational excellence.
- Assist with order fulfillment processes, including tracking shipments and coordinating returns and exchanges when necessary.
- Supervised daily operations including scheduling, inventory, and customer relations.
- Resolved escalated customer issues, protecting brand integrity and improving satisfaction.
- Developed team training processes to boost productivity and ensure regulatory compliance.
- Recognized for leadership ability, adaptability, and consistently maintaining high operational standards.
- Ensured compliance with all regulatory requirements related to health, safety, sanitation, etc.
Esthetician
Atlanta School Of Massage
Dunwoody
06.2023 - 05.2024
- Maintained cleanliness, safety, and water chemistry of two commercial pools; resolved technical maintenance issues.
- Provided high-quality table service in a busy environment, demonstrating multitasking, accuracy, and positive customer engagement.
- Developed attention to detail and exceptional communication through balancing physical tasks with guest services.
- Licensed esthetician with advanced expertise in cutting-edge skincare treatments, including microdermabrasion, microcurrent therapy, and LED light therapy, complemented by CPR certification and franchise-specific training.
- Adept at delivering personalized skin assessments and customized treatment plans that promote healthy, radiant skin while ensuring the highest standards of safety and hygiene.
- Known for exceptional customer service skills-building trust through active listening, empathy, and clear communication.
- Experienced in educating clients on post-treatment care and product recommendations, resulting in enhanced client satisfaction and loyalty.
- Strong commitment to creating welcoming, professional environments that foster positive client experiences and repeat business.
Manager
Papa Johns
12.2017 - 02.2019
Waitress & Aquatic Maintenance
Bent Tree Country Club & Pool
07.2016 - 12.2017
Education
No Degree - Esthetician
Atlanta School of Massage
Atlanta, GAHigh School Diploma -
Pickens County High School
Pickens County, GASkills
- CRM (Salesforce)
- Adaptability
- Detail-Oriented Problem Solver
- Conflict Resolution
- Customer Escalations
- Leadership & Teamwork
- Multitasking Under Pressure
- Customer relationship management
- Time management
- Attention to detail
- Conflict resolution
- Problem solving
- Logistics and schedule management
- Meeting planning
References
Reference available upon request
Timeline
Esthetician
Atlanta School Of Massage
06.2023 - 05.2024
Customer Service
The Home Depot
04.2019 - 04.2025
Manager
Papa Johns
12.2017 - 02.2019
Waitress & Aquatic Maintenance
Bent Tree Country Club & Pool
07.2016 - 12.2017
No Degree - Esthetician
Atlanta School of Massage
High School Diploma -
Pickens County High School