Ashmiel Adams
Dunwoody
Summary
Dedicated and empathetic customer service professional with over four years of experience, including two years in the healthcare industry. Skilled in patient engagement, insurance verification, and problem resolution. Adept at managing sensitive information, streamlining administrative processes, and collaborating with multidisciplinary teams to ensure seamless patient care. Committed to delivering exceptional service while adhering to industry standards and compliance regulations.
Overview
5
5
years of professional experience
Work History
Patient Access Representative
American Health Imaging
Atlanta
03.2023 - Current
- Manage patient registration, validate insurance details, and coordinate with healthcare providers to optimize appointment scheduling
- Enhance operational efficiency by implementing streamlined registration protocols, reducing patient wait times, and ensuring accurate documentation
- Maintain compliance with healthcare regulations while assisting patients with inquiries and concerns
Account Representative
State Farm
Sandy Springs
10.2022 - 02.2023
- Assisted clients with insurance inquiries, policy modifications, and claims processing
- Provided clear guidance on coverage options, ensuring policyholders understood their benefits
- Analyzed policy adjustments and improved claim processing procedures to enhance customer service
Customer Service Representative
American Family Insurance
Remote
04.2022 - 08.2022
- Facilitated insurance quoting, applications, and policyholder inquiries to optimize customer satisfaction
- Supported sales efforts through lead generation and proactive follow-ups
- Maintained accurate records and delivered personalized assistance to policyholders
Front End Cashier & Customer Service Representative
T.J. Maxx
Dunwoody
07.2020 - 05.2021
- Processed customer transactions efficiently while maintaining excellent service standards
- Resolved customer concerns and implemented loss prevention strategies
- Assisted in store layout optimization and merchandise presentation to enhance the shopping experience
Education
High School Diploma -
Chamblee Charter High School
Chamblee, GA05.2021
Skills
- Healthcare and Administrative: Medical Terminology, Insurance Verification, Medical Billing, Patient Advocacy
- Customer Service and Communication: Conflict Resolution, Interpersonal Skills, Crisis Management
- Technical and Analytical: Data Analysis, Claims Management, Healthcare Compliance
- Time Management and Problem Solving: Workflow Optimization, Operational Efficiency
Skills
Medical Terminology, Insurance Verification, Medical Billing, Patient Advocacy, Conflict Resolution, Interpersonal Skills, Crisis Management, Data Analysis, Claims Management, Healthcare Compliance, Workflow Optimization, Operational Efficiency
Timeline
Patient Access Representative
American Health Imaging
03.2023 - Current
Account Representative
State Farm
10.2022 - 02.2023
Customer Service Representative
American Family Insurance
04.2022 - 08.2022
Front End Cashier & Customer Service Representative
T.J. Maxx
07.2020 - 05.2021
High School Diploma -
Chamblee Charter High School
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