Ashten Asevedo
Cumming
Summary
Demonstrated detail-oriented professionalism with a proven track record in records management and customer relations, across roles at LifeStance Health, Empire Roofing and Restoration, Fab'rik, and Hamilton Mill Golf Club. Excelled in enhancing client satisfaction and streamlining insurance claim processes. Adept at interpersonal communication, ensuring effective client and team interactions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Services Coordinator
LifeStance Health
Cumming, Ga
08.2024 - 12.2025
- Managing Prior Authorizations for patient's medications
- Assist psychiatric providers with medical care coordination (such as ordering lab reports, genetic testing, performing drug tests on patients, write letters for patients, and offer resources on medications)
- Manage phone systems and provide information regarding refill requests, assisting with side effect concerns, and setting up appointments
- Provide excellent, crucial customer support to patients by serving as a point of contact between patient, provider, pharmacy, and insurance companies
Student Research Assistant
University of Georgia Gwinnett
Lawrenceville, Georgia
01.2022 - 05.2024
- Assisted two professors and led students in research lab on campus
- Awarded the Provost's Seed Fund (2023)
- Assisted in design, recruiting participants, data analysis, and was primary author on manuscript for research study
- Submitted paper presentation and accepted as first author at the 2024 annual meeting of the Society of the Psychological Study of Social Influence, Pittsburgh, PA
Secretary
Empire Roofing and Restoration
US
09.2018 - 07.2019
- Assisted managerial staff with insurance claims, client files, and worked directly with insurance companies throughout the claims process.
- Answered incoming calls promptly and professionally, routing messages as needed.
- Performed data entry and generated reports.
Stylist Sales Associate
Fab'rik
US
08.2016 - 08.2018
- Assisted in merchandise purchasing, staging, scheduling, and retail sales.
- Collaborated effectively with other team members to ensure customer satisfaction was achieved.
- Created positive relationships with customers through friendly interactions during each transaction.
Pro Shop Attendant
Hamilton Mill Golf Club
US
06.2015 - 04.2016
- Assisted members with booking appointments, retail sales, and membership information.
- Provided customer service by greeting them warmly, handling inquiries promptly, and facilitating a comfortable experience.
Education
Bachelor of Science (B.S.) - General Psychology
University of Georgia Gwinnett
Lawrenceville, GA05-2024
Skills
- Interpersonal Skills
- Confidentiality understanding
- Records Management
- Correspondence Writing
- Customer relations and communications
- Continuous Improvement
Certification
- CITI Certification: Social, Behavioral, and Educational (SBE) Sciences - Responsible Conduct of Research
- CITI Certification: Human Research - Social-Behavioral-Educational Researchers
CANDIDATES
Ashten Asevedo: a driven, empathetic, patient, and skilled individual seeking a career in psychology. I desire to seamlessly collaborate with others while uncovering new and crucial findings in the psychology field. I thoroughly enjoy working with others, quickly adapt to my environment, and am open to learning consistently.
RESEARCH EXPERIENCE
Led a team of undergraduate students (alongside professors) through projects and data analysis. Facilitated research design, participant recruitment, data collection, and data analysis.
AWARDS
Federal SEED Fund - Student Assistant Researcher (2023), Best Student in Track; GGC Teaching, Learning, and Education Symposium (2024), Dean's and President's List (2020-2024)
Timeline
Medical Services Coordinator
LifeStance Health
08.2024 - 12.2025
Student Research Assistant
University of Georgia Gwinnett
01.2022 - 05.2024
Secretary
Empire Roofing and Restoration
09.2018 - 07.2019
Stylist Sales Associate
Fab'rik
08.2016 - 08.2018
Pro Shop Attendant
Hamilton Mill Golf Club
06.2015 - 04.2016
Bachelor of Science (B.S.) - General Psychology
University of Georgia Gwinnett