Ashtiane Bussell
McDonough
Summary
Dynamic Team Lead at Rollins Inc with a proven track record in conflict resolution and coaching. Enhanced customer satisfaction through process improvements and effective team mentoring. Recognized for fostering a collaborative environment that boosted employee engagement and performance. Committed to excellence and operational efficiency, driving significant improvements in service quality.
Overview
14
14
years of professional experience
Work History
Team Lead
Rollins Inc
02.2022 - Current
- Monitored call quality and provided constructive feedback to team members to boost performance.
- Facilitated regular team meetings to discuss performance metrics and set actionable goals.
- Implemented process improvements that enhanced call handling efficiency and customer satisfaction.
- Resolved customer conflicts by employing active listening and problem-solving skills.
- Encouraged open communication among team members to foster a supportive work environment.
- Promoted adherence to company policies and procedures to ensure compliance and efficiency.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Co-Manager
Hobby Lobby
09.2020 - 02.2022
- Supervised daily store operations, ensuring a seamless shopping experience for customers.
- Trained and mentored new employees, fostering a collaborative team environment and enhancing overall performance.
- Implemented operational process improvements, streamlining workflows and increasing efficiency across departments.
- Conducted regular inventory audits, identifying discrepancies and adjusting stock levels to minimize loss.
- Analyzed sales performance data, providing insights to inform strategic decision-making and promotional efforts.
- Developed employee training programs, enhancing staff skills and promoting product knowledge.
- Monitored customer interactions, addressing concerns and improving service quality to boost satisfaction.
- Collaborated with team members to optimize product displays, enhancing visual merchandising and customer engagement.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Improved employee retention rates by fostering a positive work environment through team-building activities and open communication.
Assistant Manager
Walmart
07.2018 - 09.2020
- Trained team members on operational procedures to enhance customer service delivery.
- Supported inventory management processes, improving stock accuracy and availability.
- Conducted performance evaluations to identify training needs and promote employee development.
- Collaborated with management to implement process improvements, increasing operational efficiency.
- Led team meetings to communicate goals, updates, and performance expectations.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Coordinated employee schedules to ensure optimal staffing levels during peak hours.
- Implemented training programs that improved team skills and reduced onboarding time.
- Analyzed sales data to identify trends, informing strategic decision-making.
- Facilitated cross-departmental collaboration to achieve store-wide objectives.
- Motivated staff through recognition programs, fostering a culture of excellence.
- Managed daily operations to uphold performance, quality, and service expectations.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained compliance with safety and health regulations, ensuring a secure environment.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily operations to maintain store cleanliness and organization.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Pick up Department Manager
Walmart
06.2016 - 07.2018
- Managed daily operations of the pick-up department, ensuring timely and accurate order fulfillment.
- Led team meetings to align staff with departmental goals and encourage open communication.
- Implemented training programs for new hires, enhancing their understanding of procedures and customer service standards.
- Conducted regular performance evaluations, providing constructive feedback to team members for continuous improvement.
- Monitored compliance with safety regulations and company policies to maintain a safe working environment.
- Resolved customer issues promptly, enhancing satisfaction and fostering loyalty.
- Trained staff on new technologies and systems, increasing overall productivity and effectiveness.
Sales Associate
Walmart
12.2011 - 06.2016
- Provided exceptional customer service to enhance shopping experiences and foster loyalty.
- Assisted customers in product selection by sharing detailed product knowledge and recommendations.
- Processed sales transactions accurately and efficiently to minimize wait times for customers.
- Collaborated with team members to execute promotional activities and boost sales performance.
- Maintained inventory accuracy through regular stock checks and timely restocking of merchandise.
- Engaged with customers to gather feedback and improve overall service quality.
- Resolved customer inquiries and concerns promptly to ensure satisfaction and retention.
Education
Associate of Science - Business Management
Argosy University Phoenix
Phoenix, AZ12-2016
High School Diploma -
Union Grove Highschool
McDonough, GA05-2009
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
Timeline
Team Lead
Rollins Inc
02.2022 - Current
Co-Manager
Hobby Lobby
09.2020 - 02.2022
Assistant Manager
Walmart
07.2018 - 09.2020
Pick up Department Manager
Walmart
06.2016 - 07.2018
Sales Associate
Walmart
12.2011 - 06.2016
Associate of Science - Business Management
Argosy University Phoenix
High School Diploma -
Union Grove Highschool