ASHTON BROWN
Ellijay
Summary
Results-oriented Retail Store Manager with over 20 years of experience. Expertise in client relations, employee coaching, and operational leadership. Proven ability to enhance team performance and streamline processes. Committed to leveraging organizational skills to drive company growth.
Overview
13
13
years of professional experience
Work History
Store Manager
Pearle Vision
Kennesaw
02.2026 - Current
- Managed daily store operations and ensured compliance with company policies.
- Collaborate with Doctors, and associate's to provide a seamless patient experience.
- Protect and manage the appointment book to ensure adequate coverage and walk in abilities.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Developed strategies to maximize sales and profitability.
- Trained and mentored staff to enhance customer service skills through dispensing and accurate fittings of eyewear.
- Established customer service standards and monitored staff compliance.
- Resolved customer concerns promptly to maintain satisfaction levels.
- Implemented visual merchandising standards to enhance product presentation.
- Evaluated store performance and incorporated feedback to implement improvement plans.
Multi-Store Manager
Sunglass Hut/Luxottica of N. America
Atlanta
11.2013 - 02.2026
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Provided leadership to 10+ employees through coaching, feedback and performance management.
- Trained all new Store Managers for onboarding including their business principles, best practices, protocol and system usage.
- Trained, managed and motivated employees to promote professional skill development.
- Recruited and hired individuals demonstrating passion, dedication and added value to team.
- Implemented standard operating procedures, training programs and office management systems to train workers and streamline workflows.
- Identified and solved complex strategy problems to drive organizational goals.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Assigned tasks to team members based on individual strengths and project requirements to staff, setting priorities and goals.
- Developed corporate objectives and strategies collaborating on quality metrics and key performance indicators (KPI), as well as strategizing with cross-functional teams on improvement measures related to quality.
- Built and maintained strong working relationships with team members.
Education
Arts -
Palm Beach Community College
Palm Beach, FLSkills
- Operations Oversight
- Inventory management
- Visual merchandising
- Business Leadership
- Staff Development
- Goal Setting
- Attention to detail
Timeline
Store Manager
Pearle Vision
02.2026 - Current
Multi-Store Manager
Sunglass Hut/Luxottica of N. America
11.2013 - 02.2026
Arts -
Palm Beach Community College