Ashton Pitts
Monroe
Summary
Dynamic Operations Manager with a strong track record in fostering client relationships and leading teams to achieve operational excellence. Known for effective communication and problem-solving skills, consistently driving productivity and ensuring customer satisfaction.
Overview
14
14
years of professional experience
Work History
Operations Manager
Atlanta Glass LLC
Lawrenceville
01.2021 - 12.2025
- Oversaw daily operations to ensure efficient workflow and productivity.
- Formed and sustained strategic relationships with clients.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared staff work schedules and assigned team members to specific duties.
Lead Teacher
Kids R Kids Learning Academy
Grayson
11.2015 - 01.2021
- Designed engaging lesson plans for diverse age groups and learning styles.
- Supervised classroom activities while ensuring a safe learning environment.
- Collaborated with parents to discuss student progress and development needs.
- Organized activities to promote physical, mental and social development of each child.
Receptionist
Gwinnett Eye Clinic
Duluth
05.2014 - 11.2015
- Managed incoming calls and directed inquiries to appropriate staff members.
- Greeted patients warmly and provided excellent customer service at the clinic.
- Collaborated with medical staff to streamline patient flow and reduce wait times.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Maintained an organized filing system of confidential client information in accordance with company policy.
Shift Leader
Zaxby’s
Snellville
05.2012 - 05.2014
- Supervised team members during busy shifts to ensure efficient operations.
- Trained new employees on food safety and customer service standards.
Education
High School Diploma -
Walnut Grove High School
Walnut Grove, GA05-2014
Skills
- Customer relationship management
- Team leadership
- Operations management
- Effective communication
- Customer service
- Document control
- scheduling and forecasting
- Time management
References
References available upon request.
Timeline
Operations Manager
Atlanta Glass LLC
01.2021 - 12.2025
Lead Teacher
Kids R Kids Learning Academy
11.2015 - 01.2021
Receptionist
Gwinnett Eye Clinic
05.2014 - 11.2015
Shift Leader
Zaxby’s
05.2012 - 05.2014
High School Diploma -
Walnut Grove High School