Ashtrein Duncan
Atlanta
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Customer Advocate
Carvana
Chamblee
03.2021 - Current
- Demonstrated active listening skills to identify customer needs and requirements.
- Communicated with customers by telephone or in-person to provide information on products or services and entered orders.
- Trained new staff on software applications and company procedures effectively.
- Managed inventory of technical supplies and equipment for daily operations.
- Provided technical support to users by troubleshooting hardware and software issues.
Front-End Associate
Walmart
Monticello
01.2024 - 12.2024
- Monitored and assisted customers at self-checkout and cash registers.
- Demonstrated technical skills with computing machines i.e. self-checkout machines.
- Routinely performed external store functions including carryout, unloading, and trash disposal.
Assistant Manager
Wendy
Lithia Springs
01.2022 - 12.2022
- Trained new employees in product knowledge, customer service protocols, cash-handling procedures, and safety regulations.
- Managed daily operations of the store, including managing staff and inventory.
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
Education
Bachelor of Science - COMPUTER INFORMATION SYSTEMS (Cybersecurity Concentration)
University of Arkansas at Monticello
Monticello, USA 08.2020 - 12/2024
Associate of Science - COMPUTER INFORMATION SYSTEMS
University of Arkansas at Monticello
Monticello, USA 08.2020 - 05.2022
Skills
- Python
- COBOL
- Linux
- Java Script
- Excel
- Word
- PowerPoint
- Access
- Windows
- Mac iOS
- Great organizational skills
- Strong leadership skills
- Problem-solving abilities
- Data analytics
- Computer forensics
- System analysis and design
- Business management
- Technical support
- Customer relationship management
- Employee training
- Team leadership
- Effective communication
- Problem solving
- Attention to detail
- Data entry
- Customer services
- Data entry skills
- Educating customers
- Document review skills
- Analytical thinking
Community Service
- Food Drive Volunteer, Drew County Food Drive, Monticello, AR, 08/01/23, 11/01/23, Collaborated with other volunteers to collect donations of non-perishable items from community members., Educated community men about ways to support the organization by donating or volunteering their time.
- Good Morning Club, Drew County Elementary, 08/01/20, 05/01/24, Greeted elementary kids from 7:15 am - 8:00 am., Opened doors and encouraged students to class.
Additional Information - Activities
University of Arkansas at Monticello Football, 2020 - 2024
Timeline
Front-End Associate
Walmart
01.2024 - 12.2024
Assistant Manager
Wendy
01.2022 - 12.2022
Customer Advocate
Carvana
03.2021 - Current
Bachelor of Science - COMPUTER INFORMATION SYSTEMS (Cybersecurity Concentration)
University of Arkansas at Monticello
08.2020 - 12/2024
Associate of Science - COMPUTER INFORMATION SYSTEMS
University of Arkansas at Monticello
08.2020 - 05.2022
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