Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ashunbria George

Albany

Summary

Seeking a Human Resources Assistant role with 2years of customer service experience. Excelled in chat support roles, demonstrating strong communication, multitasking, and problem-solving skills. Proven ability to enhance customer satisfaction and collaborate effectively with teams for process improvement.

Experienced with handling diverse customer inquiries through chat support. Utilizes problem-solving techniques and effective communication to resolve issues promptly. Knowledge of technical troubleshooting and maintaining high service standards to ensure customer satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Chat Support Representative

Sitel
09.2022 - Current
  • Provide timely and accurate responses to customer inquiries via chat support, ensuring high satisfaction levels
  • Resolve technical issues using in-depth knowledge of company products and services
  • Collaborate with colleagues to exchange best practices for managing complex inquiries and enhancing team performance
  • Maintain a professional and empathetic communication approach, contributing to improved customer retention rates

Chat Support Specialist

Afni
11.2020 - 09.2022
  • Enhanced customer satisfaction by delivering timely and accurate resolutions to technical issues
  • Streamlined chat support processes, reducing response time and improving efficiency
  • Collaborated with team members to share best practices and improve service quality, maintaining professionalism under high-volume demands

Chat Support Representative

Qualfon
07.2019 - 11.2020
  • Improved customer issue resolution at first contact, minimizing the need for further escalation to specialized support teams
  • Maintained strict adherence to data security and privacy protocols in all customer interactions
  • Boosted overall customer satisfaction by offering prompt and precise responses to chat inquiries

Education

Bachelor's of Health Science - Health Sciences

Ultimate Medical Academy
Clearwater, FL
01-2025

High School Diploma -

Dougherty High School
Albany, GA
05-2018

Skills

  • Language and Communication Skills
  • Software Proficiency
  • Multi-Tasking Skills
  • Research Expertise
  • Search Engine Optimization
  • Medical terminology knowledge
  • Customer service
  • Patient scheduling
  • HIPAA compliance

Certification

  • Basic Life Support (BLS) - American Heart Association.

Languages

English

Timeline

Chat Support Representative

Sitel
09.2022 - Current

Chat Support Specialist

Afni
11.2020 - 09.2022

Chat Support Representative

Qualfon
07.2019 - 11.2020

Bachelor's of Health Science - Health Sciences

Ultimate Medical Academy

High School Diploma -

Dougherty High School
Ashunbria George