Ashunbria George
Albany
Summary
Seeking a Human Resources Assistant role with 2years of customer service experience. Excelled in chat support roles, demonstrating strong communication, multitasking, and problem-solving skills. Proven ability to enhance customer satisfaction and collaborate effectively with teams for process improvement.
Experienced with handling diverse customer inquiries through chat support. Utilizes problem-solving techniques and effective communication to resolve issues promptly. Knowledge of technical troubleshooting and maintaining high service standards to ensure customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Chat Support Representative
Sitel
09.2022 - Current
- Provide timely and accurate responses to customer inquiries via chat support, ensuring high satisfaction levels
- Resolve technical issues using in-depth knowledge of company products and services
- Collaborate with colleagues to exchange best practices for managing complex inquiries and enhancing team performance
- Maintain a professional and empathetic communication approach, contributing to improved customer retention rates
Chat Support Specialist
Afni
11.2020 - 09.2022
- Enhanced customer satisfaction by delivering timely and accurate resolutions to technical issues
- Streamlined chat support processes, reducing response time and improving efficiency
- Collaborated with team members to share best practices and improve service quality, maintaining professionalism under high-volume demands
Chat Support Representative
Qualfon
07.2019 - 11.2020
- Improved customer issue resolution at first contact, minimizing the need for further escalation to specialized support teams
- Maintained strict adherence to data security and privacy protocols in all customer interactions
- Boosted overall customer satisfaction by offering prompt and precise responses to chat inquiries
Education
Bachelor's of Health Science - Health Sciences
Ultimate Medical Academy
Clearwater, FL01-2025
High School Diploma -
Dougherty High School
Albany, GA05-2018
Skills
- Language and Communication Skills
- Software Proficiency
- Multi-Tasking Skills
- Research Expertise
- Search Engine Optimization
- Medical terminology knowledge
- Customer service
- Patient scheduling
- HIPAA compliance
Certification
- Basic Life Support (BLS) - American Heart Association.
Languages
English
Timeline
Chat Support Representative
Sitel
09.2022 - Current
Chat Support Specialist
Afni
11.2020 - 09.2022
Chat Support Representative
Qualfon
07.2019 - 11.2020
Bachelor's of Health Science - Health Sciences
Ultimate Medical Academy
High School Diploma -
Dougherty High School
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