ASHUNTI JONES
Atlanta
Summary
Dynamic and detail-oriented Healthcare Operations Coordinator with a Bachelor of Science in Business Administration and over 5 years of progressive experience in long-term care and skilled nursing environments. Proven track record of enhancing patient services, streamlining operations, and fostering effective communication across multidisciplinary teams. Adept at navigating regulatory compliance, managing complex workflows, and supporting both clinical and administrative staff to deliver exceptional care. Recognized for strong leadership, adaptability, and a collaborative approach that drives operational excellence and improves resident outcomes. Passionate about leveraging business acumen and healthcare knowledge to contribute meaningfully to quality patient-centered care and organizational success.
Overview
5
5
years of professional experience
Work History
Operations Coordinator
AUTUMNBREEZE HEALTHCARE
09.2022 - Current
- Facilitates patient and family communication by managing high volumes of incoming inquiries, routing information to appropriate departments, and ensuring timely resolution of concerns.
- Supports clinical and administrative staff with accurate message-taking, documentation, and communication follow-ups.
- Enhances operational flow by maintaining organized, well-stocked workspaces and ensuring all front-desk functions are handled efficiently.
- Maintains up-to-date visitor logs and enforces facility security protocols, contributing to a safe and compliant care environment.
- Builds positive relationships with residents, families, and vendors through professional, empathetic communication.
- Demonstrates strong multitasking skills while operating multi-line phone systems, managing emails, and supporting intake processes during high-volume periods.
- Collaborates with cross-functional teams to maintain a high standard of customer service and operational efficiency within the facility.
Operations Manager
College Park Nursing Rehab
06.2020 - 09.2022
- Coordinated communication between nursing, rehab, social work, and administrative teams to support timely and effective patient care.
- Participated in staff meetings, trainings, and development sessions to promote a collaborative and efficient work environment.
- Monitored unit workflow and assisted with adjusting duties and staffing needs based on changing resident care priorities.
- Compiled and organized patient progress data for use in interdisciplinary care meetings and treatment planning.
- Prepared discharge paperwork and coordinated with home health services and social workers to ensure smooth patient transitions.
- Maintained and updated patient charts, including code status changes and external consults (podiatry, dental, psych).
- Provided hands-on support during peak hours by prioritizing tasks and assisting with patient hydration and meal delivery.
- Ensured regulatory compliance by staying current on facility policies and procedures.
Education
Bachelor of Science - Business Administration
Georgia State University
Atlanta, GA05-2024
Skills
- Healthcare Operations Coordination
- Patient Services & Discharge Support
- Regulatory Compliance & HIPAA Awareness
- Multidisciplinary Team Collaboration
- Medical Records & EMR Management
- Staff Training & Onboarding Assistance
- Effective Communication & Conflict Resolution
- Scheduling & Workflow Optimization
- Customer Service Excellence
- Time Management & Prioritization
- Data Collection & Reporting
- Microsoft Office & Administrative Tools
Timeline
Operations Coordinator
AUTUMNBREEZE HEALTHCARE
09.2022 - Current
Operations Manager
College Park Nursing Rehab
06.2020 - 09.2022
Bachelor of Science - Business Administration
Georgia State University