ASHUNTUS L. FRYE
Douglasville
Summary
Detail-oriented professional with 10+ years of federal contracting experience supporting DoD and VA programs, complemented by 20 years of distinguished military service. Graduate-level education with one year of completed MBA coursework. Expertise in conducting thorough case reviews and analysis, interpreting complex federal regulations and policies, gathering and evaluating data from multiple sources to identify discrepancies, and communicating findings clearly through detailed written reports and oral briefings. Proven ability to assess credibility through structured interviews, detect inconsistencies in documentation, ensure strict regulatory compliance, and coordinate effectively across federal agencies. Active Secret clearance holder with 30 years of demonstrated commitment to national security, integrity, accuracy, and mission excellence.
Overview
8
8
years of professional experience
Work History
BUSINESS ANALYST (SITE RELIABILITY ENGINEERING TEAM)
Prime Technical Services
Remote
11.2024 - 04.2025
- Analyzed complex problems by gathering and evaluating data related to system performance, incident management, and user experience to identify issues, assess impact, and recommend data-driven solutions for reliability initiatives across DoD NMCI teams
- Planned and organized work to ensure timely completion of deliverables, managing multiple concurrent responsibilities including documentation, metrics collection, and cross-functional coordination while meeting program deadlines
- Communicated clearly in writing by creating comprehensive documentation including business requirements, technical specifications, and process flows for SRE teams; maintained GitLab documentation ensuring accuracy and accessibility
- Communicated clearly orally by serving as liaison between technical teams and business stakeholders, attending Scrum ceremonies, and facilitating alignment on requirements and program objectives
- Tracked STIG compliance metrics using Jira and Power BI, collaborating with engineering teams to monitor updates and maintain visibility into DoD cybersecurity requirements; identified gaps requiring corrective action
- Established and refined service level objectives (SLOs) and indicators (SLIs) by gathering stakeholder input and analyzing performance data to reflect business priorities and ensure accountability
- Subcontractor for Leidos
BUSINESS ANALYST | VETERAN ENROLLMENT SYSTEM
Booz Allen Hamilton
Remote
08.2023 - 10.2024
- Conducted thorough problem analysis by leading requirements gathering sessions with VA stakeholders, identifying business needs, evaluating system gaps, and developing actionable solutions throughout the SDLC
- Gathered pertinent data from multiple sources including stakeholder interviews, system documentation, and federal standards to ensure complete understanding of requirements and inform decision-making
- Organized and planned work by utilizing Jira and Confluence to document requirements, manage product backlog items, track status updates, and prioritize deliverables to meet sprint commitments in Agile environment
- Communicated clearly in writing by creating detailed technical specifications, impact analyses, gap analyses, wireframes, and release notes that translated complex business needs into clear, actionable documentation
- Communicated clearly orally by conducting stakeholder demos, walkthroughs, and presentations post-release to validate functionality, gather feedback, and support adoption; participated in sprint planning, daily stand-ups, and retrospectives
- Performed impact and gap analyses for new functionality, ensuring traceability and compliance with federal standards; validated deliverables met acceptance criteria before stakeholder presentation
- Bridged gap between IT and business operations by translating business needs into technical requirements and delivering recommendations to executives; coordinated with testing teams to confirm requirements
BUSINESS SYSTEMS ANALYST/PROJECT MANAGER | BUSINESS OPERATIONS IT
General Dynamics Mission Systems
Remote
08.2021 - 08.2023
- Analyzed problems and recognized solutions by conducting requirements gathering sessions with stakeholders across departments, identifying operational inefficiencies, and recommending system enhancements to improve service delivery
- Gathered and evaluated data by administering ServiceNow platform, routing 1000+ IT service requests and incidents, analyzing ticket trends, resolution times, and operational metrics to identify improvement opportunities
- Planned and organized work by serving as Scrum Master for IT Mobility Team, facilitating sprint planning, managing priorities, removing blockers, and ensuring timely completion of sprint goals and deliverables
- Communicated clearly in writing by documenting process workflows for enterprise systems, creating training materials for ServiceNow implementation, generating executive reports on compliance metrics, and maintaining technical specifications in GitLab
- Communicated clearly orally by conducting training sessions to ensure ServiceNow user adoption, presenting dashboard insights to leadership, and facilitating communication between technical and business teams
- Led ServiceNow implementation across all departments, ensuring regulatory compliance and user adoption through comprehensive training and process documentation
- Developed interactive Power BI dashboards tracking compliance metrics across 10,000+ employees by translating business requirements into technical specifications for developers
- Administered user accounts, roles, and permissions across ServiceNow, SharePoint, GitLab, and Jira to maintain secure system access and ensure proper authorization controls
BUSINESS ANALYST | NAVAL INFORMATION WARFARE CENTER
Thor Solutions
San Diego
09.2020 - 09.2021
- Analyzed problems and gathered data by collaborating with DoD stakeholders to identify operational requirements, evaluate system capabilities, and develop solutions resulting in 16+ software releases and $196K annual cost avoidance
- Planned and organized work by managing average of 60 Jira tickets monthly, prioritizing requirements, coordinating with development and test teams, and ensuring on-time delivery through active participation in daily Scrums and sprint planning
- Communicated clearly in writing by developing business and technical requirements using MS Visio, PowerPoint, Jira, and Confluence; documented test results and created Confluence pages for customer documentation
- Communicated clearly orally by leading sprint planning sessions, facilitating 11+ recurring meetings weekly, conducting stakeholder demos, and ensuring teams understood requirements and acceptance criteria
- Tested software upgrades in QA environment, validated acceptance criteria, and collaborated with developers and testers to ensure requirements were implemented correctly and met customer expectations
- Government Contractor
PROJECT MANAGER/CYBER ADMINISTRATIVE SPECIALIST | NAVAL SPECIAL WARFARE HQ
Valiant Integrated Services
San Diego
06.2017 - 07.2020
- Analyzed complex problems by managing Windows 10 O365 migration for 10,000+ workstations, assessing migration impacts, identifying risks with hardware/software, and developing mitigation strategies
- Gathered pertinent data by liaising with clients to identify project requirements, scope, and objectives; coordinated with users across classified and unclassified Naval Special Warfare domains to assess needs
- Planned and organized work to achieve 99% on-time completion rate by tracking plans, milestones, and metrics; maintained migration schedules and coordinated resources across multiple teams
- Communicated clearly in writing by preparing and routing cybersecurity accreditation documents and compliance packages supporting DoD security requirements; created SharePoint portal for tracking projects including risk management and issue logs
- Communicated clearly orally by reporting metrics to stakeholders via meetings and presentations; coordinated with technical teams and end users to facilitate large-scale IT transformation
- Utilized Jira, Project+, Microsoft Teams Scrum boards, and Power BI for project management, dashboard creation, and executive reporting on compliance and operational performance
- Government Contractor
Education
Bachelor of Science - Business Administration – Human Resource Management
University of Management and Technology
Arlington, VA01.2017
Associate of Science - Criminal Justice
Kaplan University
Davenport, IA01.2011
MBA - Business Administration
Trident University International
Cypress, CASkills
- Problem solving
- Clear communication
- Time management
- Problem-solving
- Quality assurance
- Microsoft Office Suite
- Verbal and written communication
- Multitasking and organization
- Reporting and documentation
- Database management
Websites
Veterans Preference
[10 Points]
Security Clearance
Secret (Active)
References
Available upon request
Key Qualifications Summary
Expert in analyzing complex problems across federal programs, identifying inconsistencies and gaps, gathering data from stakeholders and systems, evaluating evidence, and recognizing effective solutions by applying regulations, policies, and best practices., Proven ability to plan and organize work ensuring timely completion through effective prioritization, resource management, and coordination across multiple concurrent projects and stakeholders in fast-paced federal environments., Demonstrated excellence in writing detailed requirements, technical specifications, compliance documentation, process flows, reports, and presentations that clearly articulate complex information for diverse audiences., Strong interpersonal skills conducting stakeholder interviews, facilitating meetings, delivering briefings, coordinating with federal agencies, and building consensus across technical and business teams., Federal regulations compliance, DoD cybersecurity standards, Data analysis and reporting, Stakeholder coordination, Documentation and record-keeping, Requirements validation, Quality assurance
Personal Information
Citizenship: U.S. Citizen
Timeline
BUSINESS ANALYST (SITE RELIABILITY ENGINEERING TEAM)
Prime Technical Services
11.2024 - 04.2025
BUSINESS ANALYST | VETERAN ENROLLMENT SYSTEM
Booz Allen Hamilton
08.2023 - 10.2024
BUSINESS SYSTEMS ANALYST/PROJECT MANAGER | BUSINESS OPERATIONS IT
General Dynamics Mission Systems
08.2021 - 08.2023
BUSINESS ANALYST | NAVAL INFORMATION WARFARE CENTER
Thor Solutions
09.2020 - 09.2021
PROJECT MANAGER/CYBER ADMINISTRATIVE SPECIALIST | NAVAL SPECIAL WARFARE HQ
Valiant Integrated Services
06.2017 - 07.2020
Bachelor of Science - Business Administration – Human Resource Management
University of Management and Technology
Associate of Science - Criminal Justice
Kaplan University
MBA - Business Administration
Trident University International