Asia Cranford

• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Cultivated warm relationships with regular customers.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Served food and beverages promptly with focused attention to customer needs.
• Increased customer traffic by an average of at least 10 customers per dy

• Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
• Resolved problems promptly to elevate customer approval.
• Enforced quality assurance protocols to deliver ideal customer experiences.
• Handled cash accurately and prepared deposits.
• Motivated, trained, and disciplined employees to maximize performance.
• Customer Experience & Sales

Leadership

Known for outstanding customer engagement, I regularly receive customer requests by name—both from regulars and new guests. I elevate the guest experience through personalized interactions, creating a welcoming, wellness-focused environment that drives repeat business.

• FOH Operations Expertise:

Fully proficient in the POS system, order processing, and cashier duties. I efficiently handle transactions, resolve customer concerns, and keep the front of house running smoothly even during high-volume hours.

• Smoothie & Product Knowledge:

Skilled in crafting E+ROSE smoothies, bowls, and other menu items with precision and consistency, including preparation of in-house milks (almond, oat, cashew) and fruit. I stay up to date on our health-forward offerings to make informed recommendations.

• Leadership & Training:

Help supervise and guide team members during shifts. Frequently train new hires on FOH procedures, customer engagement best practices, and operational flow, contributing to a cohesive and high-performing team.

• Inventory & Prep:

Responsible for prepping produce and in-house milks at open, maintaining freshness and quality throughout the day. I also input and manage inventory orders, track usage, and ensure proper stock levels are met.

• Brand Promotion:

Represent the E+ROSE brand externally by handing out promotional materials and engaging with the local community to increase foot traffic and awareness.

• Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
• Analyzed customer feedback data to identify areas of improvement and develop solutions.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.

• Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
• Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
• Prepared incoming flower stocks for inclusion in arrangements, bouquets, and ensembles of flowers.
• Maintained high standard of organization and cleanliness of store premises.
• Prepared potted plants and bouquets based on customer requirements.

• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Strengthened communication skills through regular interactions with others.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
• Preparing presentations or attending public forums to discuss health issues
• Analyzing public health data to identify trends, patterns, and health outcomes
• Monitoring and evaluating the effectiveness of health programs.

• Kept drawer balanced by accurately processing cash, credit and debit payments.
• Accurately operated cash register to process customer payments.
• Became familiar with products to answer questions and make suggestions.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.