Asia Ewing
Dallas
Summary
Dynamic healthcare professional with extensive experience at WellStar Paulding Hospital, excelling in patient care and administrative efficiency. Demonstrated ability to enhance patient satisfaction and streamline operations, leveraging strong organizational skills and a compassionate approach. Proficient in medical billing and patient assessments, achieving significant improvements in workflow and compliance.
Overview
2025
2025
years of professional experience
Work History
Unit Secretary
WellStar Paulding Hospital
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Performed various administrative tasks by filing, copying and faxing documents.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Served as a liaison between the unit secretary team and other departments within the hospital, fostering strong working relationships that benefited overall facility function.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Appointment Coordinator
Kaiser Permanente
- Coordinated appointments for multiple departments, ensuring optimal use of resources and time management.
- Assessed customer needs and responded to customer emails and calls.
- Enhanced customer satisfaction by promptly addressing concerns and providing clear information on appointment details.
- Managed high call volume while maintaining professionalism and accuracy in appointment bookings.
- Regularly reviewed current processes for potential improvements, sharing insights with management for continuous optimization of the work environment.
- Demonstrated flexibility by adjusting schedules quickly in response to last-minute changes or requests from both clients and service providers.
- Streamlined appointment cancellations and rescheduling, minimizing disruptions to daily operations.
- Participated in ongoing professional development opportunities to stay informed on industry trends and best practices for appointment coordination.
- Reduced no-show rates with consistent follow-up calls and email reminders to clients.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Assisted with training new staff members on proper appointment coordination procedures and best practices.
Nurse Assistant
WellStar Paulding Hospital
03.2022 - Current
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Monitored vital signs for early detection of potential health issues, enabling timely intervention from medical staff.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Administered medications as prescribed, maintaining accuracy and ensuring patient safety.
- Participated in ongoing professional development opportunities to enhance knowledge and skills in nursing assistance practices.
- Assisted in wound care management, following established procedures to minimize risk of infection and promote proper healing.
- Supported patient mobility by transferring them from bed to chair or other locations using proper lifting techniques, reducing the risk of injury for both patients and staff members alike during such activities.
- Provided emotional support to patients and their families during times of stress or illness, fostering a positive healing environment.
- Documented patient information and care activities in electronic health record.
- Recognized potential emergencies quickly, implementing appropriate interventions under the guidance of supervising nurses or physicians while awaiting further assistance from emergency response services if needed.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Education
Bachelor Of Health Science -
Chattahoochee Technical College
Marietta, GASkills
- Strong organization
- Customer service
- Patient chart maintenance
- Patient scheduling
- Medical office administration
- Clinical support
- Detail-oriented approach
- Training and coaching
- Medical billing
- Privacy and confidentiality
- Wound care
- Patient assessments
- Team collaboration
- Compassionate care
- First aid and CPR
- Task delegation
- Statistics skills
- Attention to detail
- Multitasking and organization
- Problem-solving abilities
- Reliability
Timeline
Nurse Assistant
WellStar Paulding Hospital
03.2022 - Current
Unit Secretary
WellStar Paulding Hospital
Appointment Coordinator
Kaiser Permanente
Bachelor Of Health Science -
Chattahoochee Technical College
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