Asia Rowe
Decatur
Summary
Well-qualified Dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
11
11
years of professional experience
Work History
Dispatcher
Coyote Logistics LLC
05.2019 - Current
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed dispatching, routing, and tracking of 50-60 fleet vehicles.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Generated reports to track deliveries and maintain proper records and documentation.
- Received new orders, prepared documentation, and assigned personnel.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Monitored vehicle locations to coordinate timely arrivals.
- Answered phone calls and responded to customer emails.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Tracked and monitored vehicle performance and maintenance.
Customer Service Representative
Comcast
06.2016 - 04.2019
- Responded to customer requests for products, services, and company information.
- Cross-trained and provided backup support for organizational leadership.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from prospective customers.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Customer Service Supervisor
Walmart
09.2013 - 06.2017
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Researched and corrected customer concerns to promote company loyalty.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Monitored front areas so that questions could be promptly addressed.
Education
High School Diploma -
Dr. Henry A Wise High School
Upper Marlboro, MD06-2013
Skills
- Driver communication
- Dispatch coordination
- Customer relationship management
- Service coordination
- Processing orders
- Coordinating urgent deliveries
- Data entry
- Customer service
- Updating logs
- Workflow prioritization
- Complaint handling
- Client relations
Timeline
Dispatcher
Coyote Logistics LLC
05.2019 - Current
Customer Service Representative
Comcast
06.2016 - 04.2019
Customer Service Supervisor
Walmart
09.2013 - 06.2017
High School Diploma -
Dr. Henry A Wise High School
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