Asia Smith
Macon
Summary
Customer service professional with a track record of effectively addressing and resolving customer issues. Recognized for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. Dedication to providing exceptional service ensures customers' needs are met and exceeded.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Arise Virtual Assistant
03.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Promptly responded to inquiries and requests from prospective customers.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Warehouse Worker
Select Staffing
12.2019 - 03.2020
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Organized and detail-oriented with a strong work ethic.
- Passionate about learning and committed to continual improvement.
Team Leader, Logistics
Valmeria Glass
01.2018 - 07.2018
- Packed Fiber Glass for distrubution
- Helped maintain a neat work area
- Contributed to the overall success of the organization by applying effective leadership skills and constantly striving for excellence within the logistics department.
- Mentored new hires on best practices in logistics operations, fostering an environment conducive to professional growth and development.
- Facilitated open lines of communication between upper management and frontline staff members, ensuring that feedback was shared constructively both ways regularly .
- Fostered a positive work environment through effective leadership, encouraging continuous improvement among team members.
- Resolved conflicts between team members professionally and efficiently, maintaining a cohesive working environment that was focused on achieving goals collectively.
- Monitored performance of logistics operations to identify areas for improvement.
- Managed inventory levels to verify availability of stock for customer orders.
Temp Worker
Academy Warehouse
10.2013 - 05.2014
- Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
- Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
- Learned semi-skilled and advanced work by shadowing experienced workers.
- Cultivated positive relationships with coworkers, fostering collaboration and teamwork in diverse work environments.
- Supported company growth by quickly adapting to new roles and industries, showcasing versatility as a Temp Worker.
- Prepared boxes for shipments based on standard sizes.
- Balanced boxes on pallets to prevent shifting and damage.
- Managed project deadlines successfully by prioritizing tasks and staying organized under tight schedules in various temporary roles.
- Enhanced productivity by efficiently managing multiple tasks and responsibilities across various temporary assignments.
- Labeled completed products with standard production information based on each product type.
- Referred to work orders to determine amount and type of materials needed for each order.
- Helped maintain accurate production record by documenting run totals and materials used.
- Showcased flexibility and adaptability in learning new software applications quickly, contributing to efficient workplace processes.
- Facilitated seamless transitions between assignments, ensuring minimal disruption to business operations for each employer.
- Increased customer satisfaction with prompt and accurate order processing.
- Fostered positive work environment, recognized and addressed team concerns promptly.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Education
Bachelor of Science - Nursing
Middle Georgia State University
Associate of Science - Medical Assistant
Virginia College
01-2015
High School Diploma -
Baldwin County High School
05.2012
Skills
- Team Leader/Trainer
- Live chat support
- Active listening
- Appointment scheduling
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Professional telephone demeanor
- Order fulfillment
- Call triaging
- CRM software
Summaryofqualifications - Specialskills
- Stocking
- Supply Maintenance & Storage
- Team Leader/Trainer
- Customer Service
Coursework
- Anatomy & Physiology
- Clinical Office Procedures
- Medical Terminology
- Pharmacology & Drug Administration
- Medical Insurance Procedures
- Medical Laboratory Procedures
Timeline
Customer Service Representative
Arise Virtual Assistant
03.2020 - Current
Warehouse Worker
Select Staffing
12.2019 - 03.2020
Team Leader, Logistics
Valmeria Glass
01.2018 - 07.2018
Temp Worker
Academy Warehouse
10.2013 - 05.2014
High School Diploma -
Baldwin County High School
Bachelor of Science - Nursing
Middle Georgia State University
Associate of Science - Medical Assistant
Virginia College
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