Asia Truitt-moore
Macon
Summary
Dynamic customer service professional with experience at Capital One, adept at resolving conflicts and enhancing customer loyalty through empathetic communication. Skilled in call center operations and complaint handling, I excel in high-pressure environments, ensuring customer satisfaction and efficient service delivery. Recognized for critical thinking and active listening abilities.
Overview
7
7
years of professional experience
Work History
Remote Customer Service Representative
Capital One
08.2022 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Crew Member
McDonald's
04.2018 - 07.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
Master Of Business - Business Administration
Middle Georgia State University
Macon, GA05.2030
High School Diploma -
Howard
Macon Ga05.2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Complaint handling
Timeline
Remote Customer Service Representative
Capital One
08.2022 - 02.2025
Crew Member
McDonald's
04.2018 - 07.2022
Master Of Business - Business Administration
Middle Georgia State University
High School Diploma -
Howard
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