Asia Washington

Provided comprehensive administrative and logistical assistance
to project teams, ensuring seamless project execution.

Managed security clearance records and personnel files to
ensure confidentiality and compliance.

Assisted in the planning and execution of military ceremonies,
special events, and other programs

Coordinated procurement activities using APF, adhering to FAR
guidelines and maintaining audit-ready
documentation.

Developed training programs for personnel, enhancing operational effectiveness and team performance.

Sorted documents and maintained organized filing process.

Managed and organized documents for data entry tasks.

Created spreadsheets for more efficient recordkeeping.

Provided expert guidance in the development of new mission
strategies, leveraging extensive knowledge of global trends and
emerging issues.
•

Expanded Mission Support Specialist capabilities through active
recruitment efforts and targeted talent development initiatives.
•
Conducted thorough analysis and ensured accuracy of various
case management reports to support informed decision-making.
•
Review documents for completeness and conformity with local
and federal requirements. Take appropriate action to ensure the
accurate progression of cases.
•

Reviewed case documentation for accuracy, completeness, and
compliance with local and federal regulations, ensuring proper
case progression through timely follow‐up and corrective action.

•
Coordinated communication between clients and staff, ensuring
timely responses and follow-ups.
•
Managed scheduling software to streamline appointment
booking processes and reduce conflicts.
•
Developed best practices for appointment management,
enhancing overall operational efficiency.
•
Assisted in the coordination of referrals to specialists, ensuring
timely access to appropriate care
•
Performed data entry tasks with a high level of accuracy,
entering patient demographics and details into the system
•
Updated knowledge on medical terminology and procedures to
provide accurate information to patients

• Scanned documents and saved in database to keep records of essential organizational information.
• Uploaded physician progress notes, history, and physicals into electronic medical records.
• Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
• Resourcefully used various coding books, procedure manuals, and on-line encoders.

Advocated for veterans' rights, ensuring access to essential
services and resources.
•
Assisted members by contacting prescribing provider to request
Prior AUTH's if needed for prescription
drug refills
•

Provided guidance on benefits applications, streamlining
processes for clients.
•
Led outreach programs to raise awareness of available services
among veteran communities.
•
Handled difficult customer situations with grace and
professionalism, consistently meeting first-call resolution metrics.
•
Provided exceptional customer service to high-volume customer
base, resolving issues, answering inquiries and providing product
information.
•

Documented customer concerns and inquiry resolutions in
internal computer system.
•
Managed multiple priorities effectively while ensuring a high level
of accuracy and attention to detail in all tasks performed.

• Documented customer concerns and inquiry resolutions in internal computer system.
• Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
• Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
• Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.