Asia Nicole Johnson
Fairburn
Summary
Secure a permanent career opportunity where I can fully utilize my training and skills, while making a significant contribution to the continued success of the organization Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring [Number] years of relevant work experience to your team.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Services Coordinator II
Emory Healthcare
01.2021 - Current
- Scheduled patient appointments for applicable medical services
- Discussed cost of service, insurance coverage and payment options with patients
- Performed patient movement activities in electronic medical record
- Assessed patient financial responsibility and collected payment at time of service.
Medical Assistant Lead
Emory Healthcare
12.2019 - 01.2021
- Greeted patients and prepared for examination by provider
- Assisted provider with procedures, exams and patient education
- Assessed and documented height, weight, head circumference and vital signs
- Documented patient history, physical and vital information into medical record
- Administered medications, administered immunizations and vaccinations, conducted pulmonary function testing and managed lab
- Followed laboratory instructions for specimen collection, storage and transport
- Prepared exam rooms and patients for examination and assisted provider during examinations.
Licensed Agent Supervisor
State Farm
03.2019 - 07.2019
- Monitor sales key performance metrics such as sales, productivity and quality requirements
- Achieved individual and team sales goals and customer service goals
- Ensure team hit sales targets in both Revenue and Profitability
- Demonstrated excellent qualitative and quantitative analytical skills while supervising a team of 35.
Consumer Card Services Supervisor
Suntrust Bank
06.2018 - 09.2018
- Maintained high rate of client retention through a superior customer service team
- Supported Accounts Receivable in collection and management of outstanding accounts
- Scheduled quality appointments with premier customers by making outbound phone calls
- Greeted and assisted all customers in prompt, friendly and courteous manner
- Provided customers with product and service information.
1:1 Support Staff
School District Of Philadelphia
08.2016 - 06.2018
- Worked well in a team setting, providing support and guidance.
- Improved student behavior by implementing individualized support plans and strategies.
- Enhanced classroom management skills of teachers by providing training on effective behavior management techniques.
- Supported students'' social-emotional growth through the development of personalized goals and objectives.
- Facilitated communication between parents, teachers, and administrators to ensure consistency in behavior expectations across settings.
Patient Access Representative
Hahnemann Hospital
03.2007 - 08.2016
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
Education
Bachelor of Arts in Political Science -
Georgia State University
Atlanta, GA05.2024
Technical Certificate Medical Assistant -
United Education Institute
Morrow, GA09.2019
High School Diploma -
Cheltenham High School
Wyncote, PA06.2006
Skills
- Patient Registration
- Appointment Scheduling
- Insurance Verification
- Strong Organization
- Customer Service
- Conflict Resolution
- Decision Making
- Attention to Detail
Certification
Registered Medical Assistant
Timeline
Patient Services Coordinator II
Emory Healthcare
01.2021 - Current
Medical Assistant Lead
Emory Healthcare
12.2019 - 01.2021
Licensed Agent Supervisor
State Farm
03.2019 - 07.2019
Consumer Card Services Supervisor
Suntrust Bank
06.2018 - 09.2018
1:1 Support Staff
School District Of Philadelphia
08.2016 - 06.2018
Patient Access Representative
Hahnemann Hospital
03.2007 - 08.2016
Bachelor of Arts in Political Science -
Georgia State University
Technical Certificate Medical Assistant -
United Education Institute
High School Diploma -
Cheltenham High School
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