Summary
Overview
Work History
Education
Skills
Training
Military Service
Timeline
Generic

ASMERET TEWELDEBRHAN

Atlanta

Summary

Results driven management and customer service professional with over a decade driving client retention and expanding revenue. Skilled in nurturing relationships with clients and collaborating cross-functionally to improve customer experience. Strategic and Soft skills include: Relationship building, Conflict Resolution, Strategic Thinking, Proactive priblem-solving, and Cross-functional collaboration.

Overview

21
21
years of professional experience

Work History

Office Manager- Support Staff, Department of Student Conduct

MOREHOUSE COLLEGE
Atlanta
07.2024 - 09.2025
  • Responsible for support in overseeing student conduct systems, management processes, while assessing, developing, implementing, and evaluating campus resources to support students navigating critical matters.
  • Educating students of student conduct policies and behavioral expectations, while providing direct support to Dean.
  • Manages unit budgets, supplying data and statistics to the department Assistant Dean of the College for Student Conduct for budget preparation.
  • Plans and conducts student conduct sponsored workshops around better decision making and mental health.
  • Providing administrative leadership and support oversight in implementation of code of conduct in overall student life, in partnership with residence life, counseling services, student judicial affairs, and Greek life.
  • Administrative acting Dean of Student Conduct in absence of current seated Dean, in capacity of operational oversight.

Office Manager- Administrative Assistant II, Counseling and Accessibilities Services

MOREHOUSE COLLEGE
Atlanta
06.2023 - 07.2024
  • Executive level office management executed with empathy for students and office professionalism.
  • Managed the procurement of all goods for new facilities, curated by me, for student use: Meditation room, Healthy Snacks Lounge, Sound Therapy Room and the Zen Den Lounge.
  • Independently created all marketing material for Counseling Services, which increased student awareness of mental health office by 80% and increased new student clients by over 60% for the 20232024 school year.
  • Decreased budget spending while enhancing the Counseling Services department with necessary workshops, speakers, therapeutic events and classes. Balanced budgeting needs and management of department finances which in turn increased department budget for in fiscal year.

Accounting Administrative Assistant- Contract

PILOT FREIGHT SERVICES
Atlanta
04.2021 - 06.2022
  • Results-oriented Accounting Administrative Assistant with experience in the freight and logistics domain.
  • Executed high levels of trace and tracking via Navigator program systems and championed the reconciliation of over $200K of recovered revenue for company.
  • Managed daily organizational account remittance, financial statements and reports.

Assistant Campaign Manager- Contract

COUNCIL WOMAN ALECIA WASHINGTON
Stonecrest
01.2021 - 11.2021
  • Results driven, responsible for planning and coordinating events to guarantee a campaign win.
  • Spearheaded engagement of agencies for commitment in financial support/ sponsorship.
  • Facilitated onboarding events as well as hiring and training employees and volunteers.
  • Coordinated speaking events, exhibitions and promotional events for candidates.

Call Center Specialist

WELLSTAR HOSPITAL
Marietta
01.2020 - 04.2021
  • Administrative expert responsible for duties related to work unit which require knowledge of a complete and specialized function.
  • Exceeded office and call center production expectations by 45% within the first year of employment.
  • Managed medical database requiring classification and compliance with hospital protocols.
  • Contributed to medical staff meetings by offering patient concerns and suggestions for better apportionment experiences.

Operations Manager- Contract

A.T. CONCEPTS LLC
Atlanta
07.2017 - 08.2019
  • Manages organizations big picture and identifies areas of improvement.
  • Manager of long-term planning to support the company's goals of increasing sales by 30% by first quarter.
  • Assessing and analyzing departmental budgets to find ways to optimize profitability.

Teacher/ Behavioral Specialist

HILLSIDE, INC- CONANT SCHOOL
Atlanta
06.2004 - 06.2008
  • Integral member of the interdisciplinary team, teaching children productive ways to thrive in life utilizing DBT and Executive functioning skills.
  • Managed classroom, assignments and behavior as well as implementation and created executive functioning plans for students to utilize daily.
  • Collaborated with the multidisciplinary team and provided ongoing assessment of changes in status and implementation of treatment plans.

Education

BA - Political Science

Clark Atlanta University

BA - Metaphysical Science

University of Metaphysics

Skills

  • Conflict Resolution
  • Effective Communication
  • Critical Thinker
  • Adaptable
  • Emotional Intelligence Specialist
  • Meditation Coach
  • Budget management
  • Customer relationship management
  • Customer service
  • Documentation expertise
  • Team leadership
  • Training and coaching
  • Staff management

Training

  • Dialectical Behavior Therapy Specialist, HILLSIDE, INC
  • Communications and Conflict Resolution Consultant, ALLCUES
  • Peaceful Parenting Revolutionary Coach, JAI Institute for Parenting
  • Research Specialist, Clark Atlanta University's Public Policy Department

Military Service

Army, Operation Iraqi Freedom, Vilseck, Germany, Chaplin's Assistant

Timeline

Office Manager- Support Staff, Department of Student Conduct

MOREHOUSE COLLEGE
07.2024 - 09.2025

Office Manager- Administrative Assistant II, Counseling and Accessibilities Services

MOREHOUSE COLLEGE
06.2023 - 07.2024

Accounting Administrative Assistant- Contract

PILOT FREIGHT SERVICES
04.2021 - 06.2022

Assistant Campaign Manager- Contract

COUNCIL WOMAN ALECIA WASHINGTON
01.2021 - 11.2021

Call Center Specialist

WELLSTAR HOSPITAL
01.2020 - 04.2021

Operations Manager- Contract

A.T. CONCEPTS LLC
07.2017 - 08.2019

Teacher/ Behavioral Specialist

HILLSIDE, INC- CONANT SCHOOL
06.2004 - 06.2008

BA - Political Science

Clark Atlanta University

BA - Metaphysical Science

University of Metaphysics
ASMERET TEWELDEBRHAN