Aspen Hilburn
Ellijay
Summary
Dynamic General Manager with proven expertise in customer service and sales. Strong track record in enhancing team performance and optimizing operations for improved profitability.
Goal-oriented leader known for enhancing operational efficiency and fostering vendor relationships. Committed to driving sales growth while ensuring high standards of service delivery.
Overview
7
7
years of professional experience
Work History
General Manager
Rally Point Grille
Ellijay, GA
07.2024 - Current
- Streamlined daily operations to enhance efficiency and improve service delivery.
- Developed staff training programs to increase team performance and customer satisfaction.
- Implemented cost control measures, optimizing inventory management for profitability.
- Fostered positive relationships with vendors, negotiating favorable terms for supplies and services.
- Processed sales transactions efficiently using point-of-sale systems.
- Collaborated with team members to achieve daily sales targets and improve store performance.
Assistant Manager
Applebee's Grill + Bar
Cartersville, GA
01.2023 - 12.2023
- Implemented customer feedback mechanisms to enhance dining experience and satisfaction.
- Collaborated with kitchen staff to maintain high standards of food quality and presentation.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Assistant Manager
Okinawa Hibachi And Sushi Of Adairsville Ga
Adairsville, GA
09.2019 - 12.2022
- Assisted in managing daily restaurant operations to ensure efficient service delivery.
- Coordinated staff schedules, optimizing workforce allocation for peak hours.
- Trained new team members on service protocols and menu offerings.
- Supported inventory management by tracking stock levels and ordering supplies as needed.
- Oversaw cash handling procedures, ensuring accuracy in transactions and deposits.
- Developed promotional strategies to increase customer engagement and drive sales growth.
Education
GED -
Adairsville High School
Adairsville, GA05-2015
Skills
- Customer service
- Adaptable personality
- Team leadership qualities
- Customer relationship building
- Goal-oriented mindset
- Sales expertise
- Customer relations
- Vendor relationships
- Consistently meet goals
Timeline
General Manager
Rally Point Grille
07.2024 - Current
Assistant Manager
Applebee's Grill + Bar
01.2023 - 12.2023
Assistant Manager
Okinawa Hibachi And Sushi Of Adairsville Ga
09.2019 - 12.2022
GED -
Adairsville High School