Aspyn Presley
Woodstock
Summary
Results-driven customer service and operations professional with extensive experience. Skilled in handling high-volume customer interactions across phone, email, and chat, resolving escalated issues, and implementing solutions that improve customer satisfaction and operational efficiency. Proficient in CRM systems, e-commerce platforms, and inventory management, with a proven ability to thrive in remote, hybrid, and fast-paced environments. Known for strong problem-solving, multitasking, and communication skills, consistently exceeding performance and productivity goals.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
CarMax Auto Finance
10.2024 - Current
- Handle 60+ customer interactions daily via phone and email, resolving inquiries efficiently while maintaining professionalism
- Manage escalated customer concerns, balancing customer satisfaction with company policies
- Negotiate payment solutions for customers facing financial hardship, improving recovery outcomes
- Consistently meet or exceed monthly performance and collection targets
- Identify trends in delinquent accounts and implement solutions to improve resolution rates
- Maintain productivity and communication in a fully remote work environment
- Worked in a remote call center environment
Property Manager
FB Wallace Financial
08.2015 - Current
- Manage multiple properties simultaneously, ensuring efficient operations and tenant satisfaction
- Serve as the primary point of contact for tenant communications, resolving issues quickly and professionally
- Coordinate maintenance and vendor services to ensure timely property upkeep
- Oversee lease agreements from initiation through termination, ensuring compliance and accuracy
- Conduct property inspections and move-out evaluations to assess repairs and maintain standards
- Increased occupancy rates through effective marketing and tenant screening processes
- Streamlined rent collection processes, reducing late payments and improving revenue consistency
General Manager
Matte Collection
04.2018 - 09.2024
- Led daily operations, including staff management, scheduling, and performance evaluations
- Provided phone support for escalated customer issues, resolving complex concerns with professionalism and efficiency
- Improved customer satisfaction by resolving issues quickly and implementing service improvements
- Managed high-volume customer interactions across in-store and digital channels
- Increased sales and profitability through strategic planning and operational improvements
- Handled customer inquiries via email and social media, ensuring timely and professional responses
- Processed and tracked product returns, verifying eligibility and coordinating refunds or exchanges efficiently
- Managed incoming and outgoing inventory while maintaining accurate records within the company's inventory system
- Successfully performed job responsibilities in a hybrid work environment, balancing on-site and remote tasks efficiently
Inventory Analyst
MSI Inventory Service
05.2017 - 01.2018
- Conducted inventory audits to improve accuracy and reduce discrepancies
- Identified and resolved stock variances, improving operational efficiency
- Maintained accurate documentation of inventory and supply chain processes
- Monitored stock levels to ensure product availability and prevent shortages
Cashier / Merchandiser
Forever 21
03.2013 - 09.2016
- Delivered high-quality customer service in a fast-paced retail environment
- Processed transactions accurately across cash, credit, and check payments
- Assisted customers with product inquiries, improving the overall shopping experience
- Maintained organized and visually appealing merchandise displays
- Managed inventory and restocking to support sales operations
Education
High School Diploma -
Pebblebrook High School
Mableton, GA05-2010
Skills
- Customer Support (Phone, Email, Chat)
- Call Center Operations
- Escalation & Conflict Resolution
- Customer Retention Strategies
- CRM Systems & Ticketing Platforms
- E-commerce Support
- Property Management Operations
- Time Management & Multitasking
- Remote Work & Independent Productivity
Timeline
Customer Service Representative
CarMax Auto Finance
10.2024 - Current
General Manager
Matte Collection
04.2018 - 09.2024
Inventory Analyst
MSI Inventory Service
05.2017 - 01.2018
Property Manager
FB Wallace Financial
08.2015 - Current
Cashier / Merchandiser
Forever 21
03.2013 - 09.2016
High School Diploma -
Pebblebrook High School
Tools And Technology
- CRM Platforms (Gorgias, Freshdesk, Zendesk, Shopify & Shipstation)
- Google Workspace
- Microsoft Office Suite
- Slack / Zoom / Microsoft Teams
- E-commerce Platforms
Tools and Technlogy
- CRM Platforms (Gorgias, Freshdesk, Zendesk, Shopify, Shipstation)
- Google Workspace
- Microsoft Office Suite
- Slack / Zoom / Microsoft Teams
- E-commerce Platforms