Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Astou Dieng

Atlanta,MI

Summary

Dynamic customer service professional with a proven track record at Zara Clothing Store, excelling in active listening and critical thinking. Enhanced team performance and customer satisfaction through empathetic communication and expert product knowledge. Committed to delivering exceptional support and fostering positive relationships in fast-paced environments.

Overview

19
19
years of professional experience

Work History

Family Nanny

Nanny Services
02.2024 - Current
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Played games, worked on puzzles, and read books to young children.
  • Prepared healthy, age-appropriate snacks and meals.
  • Built positive and nurturing environments to support child social and emotional growth.

Customer Service Representative

Zara Clothing Store
01.2022 - 04.2025
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Enhanced team performance, providing continuous training and support to new and existing representatives.
  • Managed high volume of customer calls, maintaining calm and professional demeanor.

Health Assistant

HomeCare
08.2015 - 01.2024
  • Demonstrated strong teamwork skills by collaborating with staff members to coordinate patient care and optimize workflow efficiency.
  • Enhanced patient care by providing efficient and compassionate support to healthcare professionals.
  • Ensured continuity of care by maintaining thorough records of patient interactions, interventions, and outcomes.
  • Enhanced patient recovery by assisting with daily living activities such as bathing, dressing, and grooming.
  • Provided emotional support to patients and their families during challenging times, fostering positive relationships.

Retail Sales Specialist

Dillards Department Store
04.2006 - 01.2009
  • Increased customer satisfaction by providing expert product knowledge and personalized recommendations.

Education

High School Diploma -

St Michelle
Senegal Dakar
03.1997

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Family Nanny

Nanny Services
02.2024 - Current

Customer Service Representative

Zara Clothing Store
01.2022 - 04.2025

Health Assistant

HomeCare
08.2015 - 01.2024

Retail Sales Specialist

Dillards Department Store
04.2006 - 01.2009

High School Diploma -

St Michelle

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Astou Dieng