Astria Marshall
Shiloh
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
18
18
years of professional experience
Work History
Client Service Representative
Elovent
03.2024 - Current
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
Administrative Office Assistant
North American Home Care
04.2023 - Current
- Managed day-to-day office tasks, ensuring a smooth workflow and timely completion of projects.
- Maintained confidentiality of sensitive information while handling various administrative tasks involving personnel files or company records.
- Contributed to a professional atmosphere by maintaining a clean, organized workspace and managing office supplies inventory.
- Managed incoming correspondence effectively by sorting mail, distributing messages to appropriate parties, and responding to queries as needed.
CNA
Nightingale Nursing Agency
06.2023 - 02.2025
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Customer Service Representative
Elevance Health
05.2023 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for benefits, claims , and grievance & appeals.
Lead Sales Associate
Dollar General Store
09.2007 - 10.2024
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
Front Office Medical Assistant
Christian Medical
07.2021 - 11.2022
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Increased productivity through effective multitasking, prioritizing diverse workloads according to deadlines.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
Education
Associate of Applied Science -
Ultimate Medical Academy
Clearwater, FL04-2019
High School Diploma -
Manchester High School
Manchester , GA08-2002
Skills
- Customer support
- Payment processing
- Call center experience
- Customer focus
- Teamwork and collaboration
- Data entry
- Customer service
- Microsoft office
Timeline
Client Service Representative
Elovent
03.2024 - Current
CNA
Nightingale Nursing Agency
06.2023 - 02.2025
Customer Service Representative
Elevance Health
05.2023 - 01.2025
Administrative Office Assistant
North American Home Care
04.2023 - Current
Front Office Medical Assistant
Christian Medical
07.2021 - 11.2022
Lead Sales Associate
Dollar General Store
09.2007 - 10.2024
Associate of Applied Science -
Ultimate Medical Academy
High School Diploma -
Manchester High School
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