Atena Lunce
Decatur
Summary
Seasoned Team Lead with in-depth knowledge in managing diverse teams to drive operational efficiency. Skilled in strategic planning, project management, and conflict resolution. Notable for cultivating productive work environments and fostering professional growth among team members. Previous roles demonstrate significant contributions to process improvements, increased productivity, and business growth.
Overview
19
19
years of professional experience
Work History
Asset Protection Team Lead
Walmart Neighborhood Market
Snellville
09.2023 - Current
- Train new team members on store policies, customer service expectations, and compliance standards.
- Identified opportunities for process improvements and implemented changes.
- Negotiate with vendors and suppliers to secure favorable terms and improve bottom-line results.
- Resolved discrepancies in physical inventory to maintain accuracy.
- Ensure compliance and safety standards and address exceptions
Assistant Property Manager
Alexander at Stonecrest / Signature Management
Lithonia
06.2017 - 07.2023
- Solely responsible for rent collection while ensuring all payments are correct and accurately posted to each resident account in accordance with company standards
- Handled A/P and A/R for vendors and company utility accounts.
- Review resident ledgers to ensure no discrepancies are within monthly scheduled billing
- Monitored and adhered to LIHTC regulations and special requirements to ensure compliance. LIHTC regulations and special requirements
- Prepare LIHTC re-certifications lease renewals, interim adjustments, and other documents
- Ensure that our residents adhere to the lease and rules and regulations of the property & Housing Authorities
- Maintains a calendar of scheduled move-ins, ensuring all move-in appointments are completed, all apartments are inspected prior to move-in to ensure compliance with established standards
- Review, and approve Final Account Statements, ensuring all statements are completed timely in accordance with state law that all charges are necessary and accurate as stated on the Move Out Inspection Report, and company standards
- Resolve resident complaints and directs pertinent issues and matters to the Community Manager
- Issued formal notifications of rule violations and lease changes in compliance with state law.
- Initiates all necessary evictions, preparing copies, and forwarding all appropriate paperwork for legal evictions, or other legal proceedings, ensuring all eviction and legal proceedings are followed through to completion
Customer Service Representative
Allgood Plumbing, Electric, Heating, and Cooling
Snellville
07.2016 - 03.2017
- Answer customer calls in a busy office environment while scheduling service calls to maintain %100 bookings for service Techs
- Dispatch Techs as needed to customer homes for service
- Schedule appointments for customers requesting service
- Enter and maintain customer information in company provided CRM program
- Handle all customers in a professional manner
- Provide timely response and feedback to the customer regarding service related questions
- Forward calls, as appropriate to management, accounting, member services, and other departments
- Makes outbound calls to customer to schedule appointments for their maintenance agreement
Leasing Professional
Mountain Vista Apartment Homes / Gladiator LLC
Stn Mtn
07.2014 - 07.2016
- Process Application paperwork including screening, verifications and coordinate lease signatures
- Enter all applicants into AMSI as well as complete the move in workflow on a daily basis
- Prepare renewal correspondence on a monthly basis
- Process all renewal paperwork and coordinate lease signing
- Maintain an organized, consistent filing system on share drive, while following GAA procedures
- Contact delinquent residents on payment status as requested
- Create service work orders in AMSI and communicate with Maintenance team to ensure work orders are completed in a timely fashion
- Responsible for maintaining a high degree of customer service and competency level in all resident interactions, whether over the phone or email, through formal written communication or in person.
- Skilled in all functions and duties of Property Management and have the ability to take on all roles at any time as needed
Leasing Consultant
The Village at Wesley Chapel / Jamco Properties
Decatur
10.2012 - 06.2014
- Greet prospective residents and qualify by determining needs and preferences while covering all leasing criteria
- Answers all incoming telephone calls and handle accordingly.
- Conduct property/apartment home tours while explaining all aspects and amenities that relate to the prospects needs
- Make sure the office, models, clubrooms and market ready vacant units are in perfect conditions
- Accept service requests from residents and forward to service department for prompt processing. Collect rent payments, app and holding fees
- Process applications, run credit checks and verify income. Handle, organize and maintain resident leases and files
- Marketing done daily to keep property monthly occupancy goal at or above 95%
Rental Office Manager
Sloan Properties
Inwood
12.2007 - 05.2012
- Directly Assist and support company President and Vice President
- Organize and maintain tenant and vendor files, write letters and memos for public view, Light accounting duties in Excel which might include: inputting budget information and tracking vendor history
- Assist with guests/customer inquiries and answer client/tenant calls
- Entered daily rent checks into account receivables property management accounting system and controlled all bank deposits
Education
High School Diploma -
August Martin High School
Queens, NYAssociate - Business Science
ASA Business Institute
Brooklyn, NYSkills
- Process improvement
- Inventory management
- Compliance adherence
- Customer relationship management
- Financial documentation
- Conflict resolution
- Safety processes and procedures
- Operations management
Timeline
Asset Protection Team Lead
Walmart Neighborhood Market
09.2023 - Current
Assistant Property Manager
Alexander at Stonecrest / Signature Management
06.2017 - 07.2023
Customer Service Representative
Allgood Plumbing, Electric, Heating, and Cooling
07.2016 - 03.2017
Leasing Professional
Mountain Vista Apartment Homes / Gladiator LLC
07.2014 - 07.2016
Leasing Consultant
The Village at Wesley Chapel / Jamco Properties
10.2012 - 06.2014
Rental Office Manager
Sloan Properties
12.2007 - 05.2012
High School Diploma -
August Martin High School
Associate - Business Science
ASA Business Institute