Athena Rivera
Marietta
Summary
Psychology student at Kennesaw State University with leadership experience in retail and a strong focus on behavioral health and patient support. Demonstrates effective communication, conflict resolution, and teamwork skills in fast-paced environments. Proven ability to assist diverse individuals with professionalism and empathy, crucial for providing patient care and support.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Shift Manager
The Vitamin Shoppe
09.2025 - Current
- Supervised daily store operations, supporting team members to ensure efficient workflow in a fast-paced environment.
- Trained employees on customer service and operational procedures, fostering a knowledgeable and customer-focused team.
- Handled customer concerns while maintaining professionalism and positive experiences, emphasizing effective communication.
Crew Member
McDonald’s
05.2024 - 01.2025
- Provided prompt customer service in a fast-paced environment, ensuring adherence to service standards.
- Worked collaboratively with team members to ensure smooth operations, enhancing teamwork and communication.
- Ensured compliance with food safety and sanitation standards, demonstrating attention to detail.
Team Member
Cozy Coop
03.2023 - 04.2024
- Assisted customers with transactions, ensuring adherence to service standards and fostering positive experiences.
- Supported employee training and streamlined daily operations, enhancing teamwork and effectiveness.
- Maintained cleanliness and organization of store displays, contributing to a positive environment for customers.
Education
Bachelor of Arts - Psychology
Kennesaw State University
Kennesaw, GA 08.2024 - 05.2026
Skills
Healthcare And Volunteer Experience
- Kennesaw Mountain Veterinary Services, Intern, 2023, Observed healthcare professionals in clinical settings, Assisted with documentation, organization, and administrative tasks, Developed communication and observation skills through patient-care exposure
- Mostly Mutts, Pet Care Volunteer, 2023, Provided daily animal care and maintained safe shelter environments, Assisted with enrichment activities and team support
Timeline
Shift Manager
The Vitamin Shoppe
09.2025 - Current
Bachelor of Arts - Psychology
Kennesaw State University
08.2024 - 05.2026
Crew Member
McDonald’s
05.2024 - 01.2025
Team Member
Cozy Coop
03.2023 - 04.2024