Atiyyah Kariem
Stone Mountain
Summary
Detail-oriented and compassionate healthcare support professional with experience in patient relations, medical scheduling, and insurance claims processing. Skilled in handling high-volume patient interactions, verifying insurance coverage, and ensuring efficient appointment scheduling. Proficient in Electronic Medical Records (EMR) systems, insurance claims processing platforms, and Microsoft Office Suite. Strong communication and problem-solving skills, dedicated to providing exceptional customer service while maintaining HIPAA compliance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Call Center Patient Representative
Center For Autism and Related Disorders
05.2023 - 12.2024
- Managed patient interactions via phone, collecting demographic, financial, and medical information with professionalism and empathy
- Scheduled and confirmed patient appointments, ensuring an efficient and patient-friendly process
- Responded to patient inquiries regarding medical services, insurance coverage, and scheduling with a high level of customer service
- Ensured accurate documentation of patient records while maintaining strict HIPAA compliance
- Assisted the medical team by addressing patient concerns, ensuring a smooth patient experience
Claim Intake Specialist
Aliera Healthcare
06.2020 - 04.2023
- Processed and reviewed insurance claims, verifying accuracy and completeness before submission
- Communicated with healthcare providers and patients to gather necessary documentation for claim approvals
- Resolved claim discrepancies by coordinating with insurance companies, ensuring timely reimbursements
- Maintained up-to-date knowledge of insurance policies and procedures, improving claim processing efficiency
- Provided customer support regarding claim status, benefits eligibility, and coverage details
Education
High School Diploma -
Mohammed Schools of Atlanta
Atlanta, GA05.2020
Skills
- Patient scheduling
- Insurance verification
- HIPAA compliance
- Medical documentation
- Call center operations
- Patient relations
- Conflict resolution
- Problem-solving
- Epic
- Cerner
- EClinicalWorks
- Availity
- Waystar
- Microsoft Office Suite
- Google Workspace
- RingCentral
- Five9
Certification
CPR Certification, 09/01/24, 11/01/27
Timeline
Call Center Patient Representative
Center For Autism and Related Disorders
05.2023 - 12.2024
Claim Intake Specialist
Aliera Healthcare
06.2020 - 04.2023
High School Diploma -
Mohammed Schools of Atlanta
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