Atosha Jones
Macon
Summary
Resourceful, organized Bakery Manager with experience in overseeing all aspects of daily bakery operations, including production, hiring, and training. Knowledgeable at working with inventory and providing optimal customer service and assisting customers to best fit their personal needs. Handled any associate relation issues and guided newly trained associates through company handbooks and policies. Readily available for customer and associate concerns and practiced follow-through with such instances.
Overview
15
15
years of professional experience
2017
2017
years of post-secondary education
Work History
Bakery Manager
Publix
Macon
06.2018 - Current
- Managed daily bakery operations and ensured product quality standards.
- Trained staff on baking techniques and safety procedures.
- Oversaw inventory management and ordered supplies as needed.
- Managed customer complaints effectively, contributing to improved service quality.
- Evaluated and selected candidates through interviews to fulfill department staffing requirements.
- Instructed new hires on bakery operations to foster a productive work environment.
Shift Supervisor
Starbucks
Clarksville
10.2014 - 06.2018
- Managed daily operations to achieve company objectives.
- Organized company meetings and facilitated coffee onboarding classes to enhance team integration.
- Crafted weekly schedules to optimize shift coverage and enhance team productivity.
- Guided new partners through comprehensive training programs, enhancing their skills and aligning them with store standards.
- Oversaw inventory management processes and conducted thorough audits to ensure accuracy and accountability.
- Addressed partner issues effectively to maintain a harmonious work environment.
Barista, Manager
Seattle’s Best Coffee
Kunia
04.2010 - 10.2013
- Trained staff in coffee preparation and customer service techniques.
- Managed daily operations and maintained inventory levels for supplies.
- Ensured compliance with health and safety regulations in the café environment.
- Oversaw the implementation of new recipes and executed signage updates.
- Processed payroll efficiently to ensure timely and accurate compensation for staff.
- Handled associate issues effectively to support team cohesiveness.
- Oversaw equipment maintenance to ensure consistent beverage quality and performance.
Education
Technical Certificate - Human Resource Management
Central Georgia Technical College
Macon, GA 06.2021 - 12.2022
Bachelor of Science - Psychology
Austin Peay State University
Clarksville, TN 08.2014 - 05.2016
Associate of Science - Psychology
Georgia Military College
Milledgeville, GA 08.2013 - 03.2014
Associate of Arts - General Studies
Hawaii Pacific University
Honolulu, HI 02.2010 - 08.2013
Jones County High School
Gray, GASkills
- Scheduling success
- Inventory management
- Quality control
- Equipment maintenance
- Company policy management
- Associate relations advocate
- Skilled in work space organization
- Team building
- Regulatory compliance
References
References available upon request.
Timeline
Technical Certificate - Human Resource Management
Central Georgia Technical College
06.2021 - 12.2022
Bakery Manager
Publix
06.2018 - Current
Shift Supervisor
Starbucks
10.2014 - 06.2018
Bachelor of Science - Psychology
Austin Peay State University
08.2014 - 05.2016
Associate of Science - Psychology
Georgia Military College
08.2013 - 03.2014
Barista, Manager
Seattle’s Best Coffee
04.2010 - 10.2013
Associate of Arts - General Studies
Hawaii Pacific University
02.2010 - 08.2013
Jones County High School