ATTYA JONES
Decatur,GA
Summary
Dedicated medical records and secretary professional with 7 years of experience. Highly skilled in organization and communication. Seeking a secretary position in which I can develop and apply my skills. Performance-focused Medical Support Assistant offering broad-based experience in medical administration and patient care management. Talented at building and cultivating professional relationships, coordinating appointments and performing wide range of treatment procedures. Well-defined communication, technical and analytical aptitudes.
Overview
7
7
years of professional experience
Work History
Advanced Medical Support Assistant
Department Of Veterans Affairs - United States Government
09.2021 - Current
- Greeted guests in with friendliness and professionalism.
- Attended to office operations and required paperwork.
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Facilitated positive relationships with external providers through effective coordination and communication of patient referrals.
- Improved office productivity by organizing supplies inventory management system resulting in lower costs.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Communicated proactively with supervisors, immediately explained issues and teamed on appropriate solutions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Medical Center Representative III
Phoebe Northwest Urgent Care
07.2017 - 09.2021
- Provided quality customer service during patient check in/out, verification of patient information
- Managed office logistics by scheduling appointments, maintaining files and collecting payments
- Completed skilled administrative work to support all office staff and operational requirements
- Entered details such as payments, account information and call logs into Athena system
- Collect and input insurance cards, demographic information and consent form into electronic medical record.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed
- Answer incoming phone calls and direct callers as needed
- Assisted medical billing specialists with coding and claims for more than 80 claims daily.
- Process request for medical records
- Maintaining clean and safe work environment
Medical Coding and Billing Specialist
Phoebe Northwest Urgent Care
10.2018 - 09.2021
- Worked toward daily minimum coding of 65 outpatient claims
- Utilized knowledge of CPT and ICD-10-CM to properly translate performed services into numerical code for insurance company reimbursements
- Responsible for all follow up on insurance claims to Medicare, Medicaid and commercial insurance
- Oversee daily Billing Department functions, including medical coding, charge entry, claims, payment posting, and reimbursement management
- Submitted electronic insurance claims within 24 hours of patient visit
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements
- Identified errors correctly and re-filed denied or rejected claims promptly when received from Patient Account Representative
- Accurately entered procedure codes, diagnosis codes and patient information into billing software
- Identified errors and re-filed denied or rejected claims quickly to prevent payment delays
- Remained up-to-date with all insurance requirements, including details of patient financial responsibilities, fee-for-service and managed care plans by participating in training programs
Medical Center Representative III
Phoebe Dermatology And Plastic & Reconstructive
05.2019 - 11.2019
- Worked PRN when needed
- Highly skilled in performing front desk duties in healthcare setting by greeting/interacting with patients, success in answering telephones call on multi-line system.
- Kept reception area clean and neat to give visitors positive first impression.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Moved patients through appointment as scheduled
- Collected all co-pays and payment using Athena health, scheduled appointments as needed
- Verified patient demographics and insurance
- Coordinate physician schedules and maintain patient flow by communicating patient arrivals or delays
- Handled 30 calls per 20 minutes to address customer inquiries and concerns
Education
Certificate - Medical Billing Clerk
Southern Regional Technical College
Thomasville, GA2017
Certificate - Unit Secretary
Southern Regional Technical College
Thomasville, GA2017
Certificate - Medical Front Office
Southern Regional Technical College
Thomasville, GA2016
Skills
- Unit Secretary
- Call Center
- Medical office administration
- Completing insurance forms
- EMR / EHR
- Medical billing and coding
- Patient Scheduling
- Medical terminology understanding
- Patient appointment management
- Patient Communication
- Medical office support
- Conflict resolution techniques
- Data entry proficiency
Timeline
Advanced Medical Support Assistant
Department Of Veterans Affairs - United States Government
09.2021 - Current
Medical Center Representative III
Phoebe Dermatology And Plastic & Reconstructive
05.2019 - 11.2019
Medical Coding and Billing Specialist
Phoebe Northwest Urgent Care
10.2018 - 09.2021
Medical Center Representative III
Phoebe Northwest Urgent Care
07.2017 - 09.2021
Certificate - Medical Billing Clerk
Southern Regional Technical College
Certificate - Unit Secretary
Southern Regional Technical College
Certificate - Medical Front Office
Southern Regional Technical College
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