Aubreona Walker
Americus
Summary
Detail-oriented and reliable customer service professional with experience in remote scheduling, customer support, and administrative coordination. Proven ability to communicate effectively with clients, manage appointments, and maintain organized records. Strong multitasking and problem-solving skills with a commitment to providing excellent service. Seeking a remote, scheduling, or front desk position where strong organizational and customer service skills can contribute to business success.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Representative (Remote)
Blue Cross Blue Shield
06.2023 - 02.2025
- Provided professional customer service by answering inbound calls and assisting members with questions about benefits, claims, and coverage
- Verified customer information and updated account records accurately in company databases
- Assisted customers with problem resolution and account inquiries in a timely manner
- Maintained confidentiality of sensitive customer and health information
- Documented all customer interactions in the system
- Demonstrated strong communication skills while assisting a high volume of customers
- Followed company policies and procedures to ensure quality service
- Worked independently in a remote environment while meeting performance goals
Schedule Coordinator (Remote)
Alliance Painting
09.2021 - 03.2023
- Coordinated and scheduled service appointments for customers and project teams
- Communicated with clients to confirm appointments and provide updates
- Maintained accurate scheduling records and calendars
- Answered phone calls and responded to customer inquiries professionally
- Organized job details and customer information for project planning
- Assisted with administrative tasks and data entry
- Resolved scheduling conflicts and adjusted appointments when needed
- Ensured timely communication between customers and staff
Education
High School Diploma -
Fitzgerald High School
Fitzgerald, Ga 08.2017 - 05.2020
Skills
- Customer Service
- Appointment Scheduling
- Front Desk Support
- Remote Work Experience
- Phone Support
- Data Entry
- Calendar Management
- Microsoft Word
- Email Communication
- Problem Solving
- Multitasking
- Organization
- Attention to Detail
- Professional Communication
- Time Management
- Computer Skills
- Teamwork
- Fast Learner
Timeline
Customer Service Representative (Remote)
Blue Cross Blue Shield
06.2023 - 02.2025
Schedule Coordinator (Remote)
Alliance Painting
09.2021 - 03.2023
High School Diploma -
Fitzgerald High School
08.2017 - 05.2020