AUBRI'ANAH SWINTON
Savannah,GA
Summary
Results-driven Property Management professional with progressive leadership experience in affordable housing and senior living communities. Known for building strong resident relationships, maintaining operational excellence, and delivering exceptional customer service. A proactive and dependable professional who thrives in fast-paced environments and is committed to supporting organizational success through professionalism, accountability, and continuous growth.
Overview
11
11
years of professional experience
Work History
Assistant Property Manager
Pennrose Management Co
05.2025 - Current
- Support the daily operations of a multifamily affordable housing community while ensuring compliance with HUD, LIHTC (Tax Credit), and Fair Housing regulations.
- Process annual and interim HUD recertification's, including income verification, asset reviews, and household eligibility determinations.
- Complete income calculations and utilize Enterprise Income Verification (EIV) to ensure program compliance and accurate resident certifications.
- Prepare and process eviction filings, maintain legal documentation, and attend court proceedings when necessary.
- Coordinate and prepare for REAC/NSPIRE inspections, ensuring compliance with HUD standards and property readiness.
- Manage leasing activities, including applications, move-ins, lease renewals, transfers, and move-outs.
- Utilize Yardi, OneSite, RentCafe, and EIV to maintain accurate resident records, process certifications, and support property operations.
- Resolve resident concerns with professionalism while collaborating with maintenance teams, vendors, and corporate leadership to maintain a high-quality living environment.
Senior Living Property Manager
Phillip Winters Apartments
Savannah, GA
01.2024 - 04.2025
- Directed the daily operations of a senior living apartment community while ensuring compliance with HUD, Fair Housing, and company policies.
- Managed annual and interim recertifications, income verifications, and resident eligibility determinations.
- Conducted move-ins, move-outs, lease renewals, inspections, and maintained accurate resident records.
- Resolved resident concerns and complaints while providing exceptional customer service and maintaining positive resident relationships.
- Oversaw rent collections, payment arrangements, and delinquency follow-up.
- Coordinated with maintenance staff and vendors to ensure timely completion of work orders and community improvements.
- Maintained occupancy goals and ensured compliance with organizational and affordable housing requirements.
Leasing Consultant
AAA Apartment Staffing
08.2022 - 01.2024
- Represented multiple residential communities through a property management staffing agency, quickly adapting to various company cultures, policies, and operational procedures.
- Conducted professional leasing consultations, apartment tours, and assisted prospective residents throughout the leasing process.
- Processed rental applications, lease documentation, income verification, and move-in paperwork while maintaining accuracy and compliance.
- Utilized a variety of property management software platforms and leasing tools to support daily operations across multiple communities.
- Assisted onsite management teams with occupancy goals, resident retention, marketing initiatives, and administrative support.
- Built strong relationships with prospective and current residents by delivering exceptional customer service and timely communication.
- Demonstrated flexibility by successfully transitioning between multiple apartment communities while maintaining professionalism and productivity.
Front Desk Agent
Country Inn & Suites
08.2018 - 08.2022
- Delivered exceptional customer service by assisting guests with reservations, check-ins, check-outs, and payment processing in a fast-paced hospitality environment.
- Managed daily front desk operations, including answering multi-line phone systems, responding to guest inquiries, and resolving concerns promptly and professionally.
- Maintained accurate guest records, processed financial transactions, and balanced cash drawer while ensuring confidentiality and accuracy.
- Coordinated with housekeeping and maintenance departments to ensure timely room readiness and an exceptional guest experience.
- Built strong guest relationships through effective communication, problem-solving, and personalized service, contributing to guest satisfaction and repeat business
Customer Service Representative / Sales Agent
C&C; Furniture
06.2015 - 07.2018
- Delivered exceptional customer service by assisting customers with product selection and recommending solutions based on individual needs.
- Built lasting customer relationships through effective communication, active listening, and personalized service.
- Processed sales transactions, financing applications, and payment transactions while maintaining accuracy and confidentiality.
- Resolved customer concerns and complaints professionally, ensuring a positive customer experience and high satisfaction.
- Maintained product knowledge and effectively communicated features, pricing, promotions, and financing options to customers.
- Collaborated with team members to achieve sales goals while maintaining an organized and visually appealing showroom.
Education
Bachelor of Science - Psychology
Saint Leo University
Saint Leo, FL08-2029
Associate of Arts - Business And Administration
Saint Leo University
Saint Leo, FL06-2027
High School Diploma -
Sol C. Johnson High School
Savannah05-2022
Skills
Affordable Housing Property Management HUD Compliance LIHTC (Tax Credit) Fair Housing Lease Administration Resident Relations Community Operations Occupancy Management Annual & Interim Recertification's Income Calculations EIV Rent Collections Eviction Filings Court Proceedings REAC/NSPIRE Inspections
Timeline
Assistant Property Manager
Pennrose Management Co
05.2025 - Current
Senior Living Property Manager
Phillip Winters Apartments
01.2024 - 04.2025
Leasing Consultant
AAA Apartment Staffing
08.2022 - 01.2024
Front Desk Agent
Country Inn & Suites
08.2018 - 08.2022
Customer Service Representative / Sales Agent
C&C; Furniture
06.2015 - 07.2018
Bachelor of Science - Psychology
Saint Leo University
Associate of Arts - Business And Administration
Saint Leo University
High School Diploma -
Sol C. Johnson High School