AUBRY DENEVE
Dallas,GA
Summary
Proven track record of successfully managing multiple freelance assignments concurrently, meeting deadlines and client satisfaction. Possessing excellent communication skills while interacting effectively with both technical and non-technical personnel at all levels.
Overview
13
13
years of professional experience
Work History
Independent Contractor/Delivery Driver
Instacart/Doordash
01.2020 - Current
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Use multiple applications simultaneously to determine best offers to increase profits.
- Delivery of goods from local grocery stores and restaurants in timely manner.
CSR
RANDSTAD, DBA CCH SMALL FIRM SERVICES, A WOLTERS KLUWER BUSINESS
10.2019 - 04.2020
- Answered average of 35 calls per day by addressing customer inquiries, solving problems, and providing new product information with constant flow of customer calls with up to 200 calls in queue during busy season
- Addressed and resolved customer product complaints empathetically and professionally
- Diffused volatile customer situations calmly and courteously
- Accurately documented, researched, and resolved customer service issues
- Mastery of customer service systems and databases
- Referred unresolved customer grievances to designated departments for further investigation and resolution
- Restored data, operating systems, files, documents, drives, and system software
- Set up mapped drives and shared folders to properly network and configure software via remote access.
GENERAL MANAGER
OFFICE DEPOT/OFFICEMAX
04.2015 - 09.2019
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
FORMS DESIGN ANALYST
CCH SMALL FIRM SERVICES, A WOLTERS KLUWER BUSINESS
08.2011 - 04.2015
- Successfully completed multiple weeks of extensive training at various times to learn new tasks and take on new responsibilities
- Efficiently use internal systems and tools to complete tasks
- Design tax forms in spreadsheet-like environment to match state and federal tax forms
- Reading and following state/federal specifications (as related to form design) for precise reproduction of forms when required by agency
- Secure approval from federal and state agencies on reproduced forms to gain permissions to use forms in products
- Manage time and resources effectively, tracking both in accordance with standards
- Communicate with leadership and collaborate with colleagues to exchange information
- Perform other duties as requested by Manager or Leadership team
- Mentor and train up junior or new staff in area of specialty for team.
Education
ASSOCIATE OF ARTS - Foreign Languages Education
MIDDLE GEORGIA COLLEGE
Cochran, GA05.2008
Skills
- Technologically Savvy
- Problem-solving Abilities
- Team Leadership
- Time Management
- High-energy Attitude
- Records Coordination
- Requirements Gathering
- Workload Management
- Client Relationship Building
- Safety Compliance
- Deadline Adherence
Languages
Spanish
Limited Working
Timeline
Independent Contractor/Delivery Driver
Instacart/Doordash
01.2020 - Current
CSR
RANDSTAD, DBA CCH SMALL FIRM SERVICES, A WOLTERS KLUWER BUSINESS
10.2019 - 04.2020
GENERAL MANAGER
OFFICE DEPOT/OFFICEMAX
04.2015 - 09.2019
FORMS DESIGN ANALYST
CCH SMALL FIRM SERVICES, A WOLTERS KLUWER BUSINESS
08.2011 - 04.2015
ASSOCIATE OF ARTS - Foreign Languages Education
MIDDLE GEORGIA COLLEGE
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