AUDLYN BROWN
ATLANTA
Summary
Using multiple years of brokerage account management and back office operational support experience to further acquire a new challenging position with the potential for advancement. Further my knowledge in the areas of investment operations processing, retirement plan accounting, securities movement, internal as well as external customer service, trust, broker/dealer relationships, and account management. Continue to assess investment related documents and client information to determine appropriate business and client resolution.
Overview
24
24
years of professional experience
Work History
Asset Transfers Team Leader
Fidelity National Information Services
01.2017 - Current
- Acts as a point of contact for operational inquiries and escalations from Financial Advisors, brokerage firms, and internal account Administrators.
- Support other team members as needed to ensure consistent and efficient execution of the Firm’s operational policies and procedures.
- Ensures that financial transactions are completed in a timely manner to reduce financial exposure to both the client and to the firm.
- Partner with internal departments in efforts to provide quality service to customers.
- Participates in the continuous assessment and improvement of procedural standards throughout the department.
Customer Service Representative and Merchandiser
IKEA
01.2013 - Current
- Partner with internal departments in efforts to provide quality service to customers.
- Change displays to ensure product promotion and marketing strategy stay on trend and appeal to customers.
- Move merchandise around to create equal spacing and functional layout optimized for customer foot traffic patterns.
- Monitor store cleanliness and sanitation
- Track inventory and movement of stock daily
- Create and implement innovative product displays to establish a distinctive visual theme in line with the store's branding, logo and color schemes
- Finalize customer transactions in a timely manner.
Asset Transfers Specialist II
Fidelity National Information Services
01.2014 - 01.2017
- Processes inbound and outbound Cost Basis Transfer Statements both manually and via CBRS, Cost Basis form requests (asset distribution transfers and tax lot adjustments).
- Posts cash and securities transactions as received or withdrawn to accounts on Advantage Trust system.
- Posts, submits and monitors incoming and outgoing mutual fund transfers and account transfers submitted via ACATS.
- Reviews and resolves daily position recon for outages incurred during processing.
- Processes account to account transfers, asset registration requests and free receive and deliver requests.
- Initiates action to resolve any discrepancies with transfers.
- Adheres to department follow-up standards for all transfers.
- Ensures files are organized and written documentation is retained on transfers.
Mutual Fund Accounts Specialist
Fidelity National Information Services
01.2013 - 01.2014
- Ensure accurate broker of record set up & maintenance for new mutual fund accounts.
- Carry out assigned tasks necessary to ensure successful set-up, maintenance, tracking, and updating of mutual fund accounts.
- Provide high quality and accurate administrative and routine reporting to management as it pertains to fund account broker of records.
- Maintain high fiduciary standards to prevent losses due to administrative errors regarding broker of record.
- Contribute to review and assessment of procedures to ensure that all facets of the mutual fund broker of record process are documented.
- Interface with outside parties, as well as other internal departments, to resolve issues and ensure proper revenue processing.
- Ensure accuracy of fund Net Asset Values and their proper distribution to relevant firms, brokers, and third-party administrators.
Cashier Lead Supervisor
Northwest Hospital
01.2010 - 01.2012
- Provide functional supervision to Café staff using effective verbal communication.
- Maintain accurate inventory and par levels to ensure materials are available.
- Orients new personnel to the policies and procedures of the department.
- Manage productivity on a monthly basis and perform annual evaluations.
- Accurately count, verify, and record cash register receipts while overseeing employees in their daily task.
- Prepared cash reports for daily, month end, and quarter end finance audits.
Operations Service Benefits Representative II
T. Rowe Price
01.2007 - 01.2012
- Maintain and process manual maintenance of 401(k) plans for major corporations.
- Ensure compliance with laws, while providing effective customer service and client relations partnerships.
- Orient new personnel on the policies/ procedures of the inbound call center as it relates to inquiries and complaints.
- Process plan transactions including loans, withdrawals, contributions, enrollments, and exchanges.
- Responsible for researching and responding to email request and inquiries received from other business units.
- Responsible for timely and accurate reconciliation of transactions.
- Led the adjustment review team and provide best practices on error avoidance to the department.
- Processed high dollar transactions for participant’s retirement plans.
- Enrolled participants into retirement plans, processed rollovers into new plans.
- Exhibit high levels of customer service with focus on increased financial outcomes.
- Coordinated cashed out retirement plans, distributed stock certificates, wired funds to participants and or rollover institutions.
- Utilize a consultative service model to build and enhance relationships with retirement plan participants.
Teller II
Provident Bank
01.2005 - 01.2006
- Provided excellent member services and maintained member satisfaction.
- Entered member and transactions data into computer and issued computer-generated receipts to member.
- Received cash and checks for deposit, verified amounts, and examined checks for endorsement
- Cashed checks and disbursed monies after verifying signatures, endorsements and member account balance.
- Collected loan payments and placed holds on accounts for uncollected funds, according to organizational procedures.
- Verified identification and rights to utilize facilities, as well as validity of credit cards and checks.
- Collected loan payments and placed holds on accounts for uncollected funds, according to organizational procedures.
- Ordered daily supply of cash and counted incoming cash to verify accuracy.
Senior Account Representative / Administrative Assistant
MBNA America Bank
01.2002 - 01.2005
- Assisted customer in completing balance transfers and cash advances.
- Trained and mentored other associates on product information.
- Arranged payment plans for past due customer accounts that were120 days delinquent.
- Expanded sales for a productive sales team to increase new credit card account sales.
- Answer inbound customer calls, completing basic credit card account maintenance.
- Prepare bi-weekly time reports to help expedite the payroll process.
- Provide daily senior level administrative support to bank executives.
Education
Bachelor of Arts - Communications
Bowie State University
Bowie, Maryland06.2010
Diploma - undefined
Forest Park Senior High
Baltimore, Maryland06.2003
Skills
- Proficient in all Microsoft Office products, AWD, OMNI PAY, OMNI PLUS, DST Vision, Fundlinx, Trust Desk, DTCC, and NSCC
Strengths
Proficient with task prioritization, ownership, follow-up, and completion. Strong administrative and analytical skills. The ability to create and contribute to a positive and energetic environment that fosters creativity and growth. Strong work ethic and an earnest willingness to learn.
Timeline
Asset Transfers Team Leader
Fidelity National Information Services
01.2017 - Current
Asset Transfers Specialist II
Fidelity National Information Services
01.2014 - 01.2017
Customer Service Representative and Merchandiser
IKEA
01.2013 - Current
Mutual Fund Accounts Specialist
Fidelity National Information Services
01.2013 - 01.2014
Cashier Lead Supervisor
Northwest Hospital
01.2010 - 01.2012
Operations Service Benefits Representative II
T. Rowe Price
01.2007 - 01.2012
Teller II
Provident Bank
01.2005 - 01.2006
Senior Account Representative / Administrative Assistant
MBNA America Bank
01.2002 - 01.2005
Diploma - undefined
Forest Park Senior High
Bachelor of Arts - Communications
Bowie State University