Audrey Doctor
Decatur
Summary
To obtain a Secretary Position
Overview
56
56
years of professional experience
Work History
Background Cast Member
Central Casting Georgia
Atlanta
10.2018 - Current
- I performed in non-speaking roles in film, television and commercial productions.
- These roles help to create a realistic environment, such as people walking in the background of a street scene or standing in a ballroom as a diner.
Customer Service Supervisor
Verizon Communications, INC
Queens
04.1970 - 11.2003
- I was responsible for overseeing a team of customer service representatives to ensure high-quality support is delivered to customers.
- I used leadership, problem solving and communication skills to help improve my team's overall performance and was able to achieve high performance results.
- I also scheduled shifts and managed workloads by delegating daily tasks.
- To coach my team I remotely observed team members and was able to provide real time feedback to help improve their scores.
Customer Service Manager
Verizon Communications Inc
Jamaica
09.1995 - 09.2003
- Managed customer service team to ensure high-quality support delivery.
- Developed training programs to enhance staff skills and knowledge.
- Implemented customer feedback systems to improve service processes.
- Observed representative customer contacts by observing remotely and side by side to improve quality assurance
Education
General Diplomacy Degree - General Studies
Long Beach High School
Long Beach, New YorkAssociate's Degree - Early Childhood Education
Nassau Community College
Garden City, New YorkSkills
- Classroom management
- Adaptability
- Lesson Delivery
- Time management
- Basic subject knowledge
Awards
Certified Peer Specialist for Addictive Disease
Languages
English
Timeline
Background Cast Member
Central Casting Georgia
10.2018 - Current
Customer Service Manager
Verizon Communications Inc
09.1995 - 09.2003
Customer Service Supervisor
Verizon Communications, INC
04.1970 - 11.2003
General Diplomacy Degree - General Studies
Long Beach High School
Associate's Degree - Early Childhood Education
Nassau Community College