Audrey F. Edwards
Stone Mountain
Summary
Dedicated revenue cycle professional with extensive experience in account collections and insurance verification. Skilled in preparing and submitting clean claims (HCFA 1500, UB04), resolving denials, and maintaining accurate documentation. Adept at collaborating with healthcare teams to ensure proper billing, patient advocacy, and compliance with HIPAA standards while leveraging EMR systems to improve accuracy and efficiency.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work History
Patient Account Rep II
Emory Healthcare
09.2014 - 08.2025
- Collected and followed up on patient accounts before, during, and after admission/discharge.
- Verified insurance coverage and benefits with third-party vendors; submitted accurate claims (HCFA 1500, UB04).
- Provided early resources and served as patient advocate throughout the billing cycle.
- Maintained documentation, processed claims for Medicaid, commercial, and auto insurance, and routed returned mail to appropriate billing personnel.
- Utilized EMR systems to improve billing accuracy and efficiency while ensuring HIPAA compliance.
Scheduler
NCO/Presbyterian Hospital Ob/Gyn Practice
08.2013 - 08.2014
- Coordinated scheduling for patient appointments and services efficiently.
- Managed calendar updates and changes to optimize workflow.
- Communicated with staff to ensure timely coverage for all shifts.
- Assisted in resolving scheduling conflicts and patient inquiries promptly.
- Maintained accurate records of appointments and cancellations diligently.
Education
Bachelor of Science - Business Administration
SHORTER UNIVERSITY
09.2001 - 05.2003
Skills
- Revenue Cycle Management
- Patient Advocacy
- Insurance Verification
- Eligibility Verification
- Medical Billing
- Patient Access Services
- Customer Service
- EMR / EHR Systems (Epic, Cerner, etc)
- HIPAA Compliance
- Regulatory Compliance
- Insurance Follow-Up
- Accounts Receivable
Timeline
Patient Account Rep II
Emory Healthcare
09.2014 - 08.2025
Scheduler
NCO/Presbyterian Hospital Ob/Gyn Practice
08.2013 - 08.2014
Bachelor of Science - Business Administration
SHORTER UNIVERSITY
09.2001 - 05.2003