Audrey McHugh
Woodstock
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Water & Wastewater Sales Specialist
FLW Southeast, Inc
01.2024 - Current
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Worked with Engineers, Integrators, and Contractors to bid projects & assess needs.
- Worked closely with marketing teams to develop targeted campaigns that supported sales initiatives.
- Utilized CRM software to manage customer accounts and track performance metrics.
INSIDE SALES AND MARKETING REPRESENTATIVE
FLW Southeast, Inc
03.2022 - 01.2024
- Contacted new and existing customers to outline benefits of products
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets
- Generated contact lists using CRM database as well as outside sources
- Managed quotes, purchase orders, and customer inquiries for specific product line
- Created comprehensive monthly reports on website traffic and customer engagement metrics
- Managed daily content creation across multiple platforms, including Facebook, Twitter, YouTube, LinkedIn, and Google Ads
- Debugged existing HTML code to identify and resolve issues and create new HTML code to release News Posts.
- Established rapport with potential clients through proactive outreach via phone calls, emails, and social media platforms.
SOCIAL MEDIA MARKETING & SALES ASSOCIATE
Twin Chemicals
05.2021 - 08.2022
- Developed sales and marketing presentations for current and prospective clients
- Created products promotion plans and marketing initiatives to increase brand awareness
- Created new images, marketing copy, and graphics to support successful marketing efforts
- Created test ads for target audiences and tracked results to inform market research and campaign planning
- Performed ongoing analysis to develop and advance future marketing strategies
- Updated website regularly with fresh content while adhering to best practices and guidelines
- Managed daily posts across social media platforms to increase Facebook, Twitter, and Instagram engagement.
CUSTOMER SERVICE ASSOCIATE
Twin Chemicals
09.2020 - 05.2021
- Organize all operations, focusing on quality and consistency
- Use technology efficiently to increase communication across departments
- Company / Team Building Brand Building
- Managed over 100 customer calls/emails per day
- Research & Development Business Development, Provide exceptional customer service to all incoming clients
- Resolve customer and employee issues with speed and efficiency
- Coordinated with hiring managers to develop individualized onboarding plans tailored to each new hire's role and responsibilities
- Coordinated with internal teams such as sales or billing departments to provide seamless resolution of issues.
AFTER SCHOOL MANAGER
Cherokee County School District
08.2019 - 05.2021
- Address any student behavioral problems, calming disruptive students and escalating to principal as needed
- Supervised quiet reading time, group discussions or educational videos based on material
- Communicated clearly with parents and teacher to fully understand student needs
- Created daily schedule and planned accordingly based on weather
- Collaborated with After School Teachers to ensure students stayed safe and under direct observation
- Observed teachers, documented activities, and implemented improvement plans
- Maintained strong relationships with students, parents, teachers, and administrators to create a positive learning environment.
Education
Bachelor of Science - Marketing W/ Con in Digital Marketing
Southern New Hampshire University
Manchester, NH07.2025
HIGH SCHOOL DIPLOMA -
Sequoyah High School
Canton, GA05.2020
Skills
- Brand Development and Awareness
- Social Media Management
- Sales and Marketing
- Upselling and Cross Selling
- Relationship Building
- Application support
Certification
- Google Digital Marketing and E-commerce Specialization 2023
- Applied Marketing Strategies - Soomo Learning 2023
Volunteer Experience
SOCIAL MEDIA MANAGER
Rock for a Reason - Atlanta, GA
- Managed daily posts across social media platforms to increase Facebook, Twitter, and Instagram engagement.
- Researched social media trends and monitored competitor activity, evolving highly relevant social content.
- Worked closely with design team members to create visually appealing graphics for use across all channels.
Timeline
Water & Wastewater Sales Specialist
FLW Southeast, Inc
01.2024 - Current
INSIDE SALES AND MARKETING REPRESENTATIVE
FLW Southeast, Inc
03.2022 - 01.2024
SOCIAL MEDIA MARKETING & SALES ASSOCIATE
Twin Chemicals
05.2021 - 08.2022
CUSTOMER SERVICE ASSOCIATE
Twin Chemicals
09.2020 - 05.2021
AFTER SCHOOL MANAGER
Cherokee County School District
08.2019 - 05.2021
Bachelor of Science - Marketing W/ Con in Digital Marketing
Southern New Hampshire University
HIGH SCHOOL DIPLOMA -
Sequoyah High School
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