Audrey Milligan
Lincolnton
Summary
Highly skilled in multitasking and thriving in high-pressure environments. Consistently achieves goals with precision. Proficient in a wide range of computer programs, leveraging technical expertise to streamline operations and enhance productivity. Successfully optimized resource allocation and minimized costs by implementing an efficient inventory management system. Strong sales acumen consistently exceeds targets, resulting in quarterly awards for exceptional performance.
Overview
16
16
years of professional experience
Work History
Customer Relations Specialist/AR
Precision Machine and Tool Works, Inc.
05.2019 - Current
- Facilitated interactions with both current and potential customers.
- Streamlined processes involved in generating quotes for newly developed components.
- Ensured accurate input of quote numbers in system.
- Secured and updated necessary insurance documents and W9 forms.
- Executed all customer invoicing through digital platforms efficiently.
- Ensured accurate payment records in QuickBooks.
- Negotiated pricing and secured material supplies from various vendors.
- Skilled in maintaining composure to achieve goals within deadlines.
- Confirm correct orders while promoting additional sales.
- Created procurement orders for necessary job-related materials.
- Maintained up-to-date knowledge on production and order shipments.
- Facilitated discussions about project status in weekly team meetings.
- Utilized Microsoft Office, Internet, Access, QuickBooks & Acrobat Reader extensively.
- Provided support in payment collection processes.
- Collaborate with office manager and GM monthly to evaluate orders and sales.
- Skillfully managed time to optimize task completion.
- Managed customer returns efficiently.
- Adept at swiftly integrating into changing environments.
- Maintained organized filing system, responded to phone inquiries, and managed office supply inventory.
Customer Service Specialist
Evans Tool & Die, Inc.
06.2016 - 03.2019
- Conducted sessions to build relationships with current and new customers.
- Facilitated the quotation process for new parts and dies.
- Ensured all quotes were input and organized within the database.
- Prepare yearly NAFTA documentation for customer needs.
- Supported the sales engineers and production department in processing orders.
- Excelled under high-pressure situations.
- Ensure correct orders are completed and customer needs are met with upselling efforts.
- Maintained current knowledge on production and order shipments.
- Facilitated weekly updates and project discussions with the team.
- Extensive use of Microsoft Office, Internet, ERP, Sales Force & Acrobat Reader
- Regularly update compiled customer data within Salesforce system.
- Provided help with collections.
- Regularly engaged in conversations with the controller each month to evaluate order and sales activities.
- Skilled in prioritizing multiple tasks efficiently.
- Handled customer returns and mitigated associated risks.
- Achieve seamless integration into varied settings and software transitions.
Administrative Assistant/Parts Specialist
Smith and Loveless, Inc.
12.2008 - 06.2016
- Collaborated effectively with sales and service teams.
- Increased sales of parts and retrofit items.
- Process orders and provide confirmation to customers.
- Ensured correct details were communicated to customers.
- Managed time effectively to prioritize tasks.
- Utilized comprehensive range of office devices.
- Monitored and replenished stock levels efficiently.
- Verified accuracy of deliveries and correctly processed shipments.
- Regularly employed Internet resources along with Microsoft Office and ERP tools.
- Ensured accurate inventory management.
- Maintain accurate customer records in CRS.
- Tracked daily inter sales costs for accurate reporting.
Skills
- Account management
- Recordkeeping strengths
- CRM software
- Customer relations
- Team building
- Proficient in software
- Account updating
- Problem-solving abilities
- Attention to detail
- Time management
- Multitasking Abilities
- Calm and professional under pressure
- Excellent communication
Timeline
Customer Relations Specialist/AR
Precision Machine and Tool Works, Inc.
05.2019 - Current
Customer Service Specialist
Evans Tool & Die, Inc.
06.2016 - 03.2019
Administrative Assistant/Parts Specialist
Smith and Loveless, Inc.
12.2008 - 06.2016
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