Audrey Reecer
Woodstock,GA
Summary
I am an energetic and reliable professional with strong background in team coordination and customer service. I possess deep understanding of operational procedures and management, coupled with excellent problem-solving and communication skills. I am committed to driving successful team outcomes and enhancing overall efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Manager
Peace Love and Pizza
11.2022 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
Manager
Raising Cane's
12.2023 - 08.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Shift Manager/Key Holder
McAlister's Deli
05.2020 - 11.2022
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
- Scheduled employee shifts, balancing workload fairly while accommodating individual preferences and availability when possible.
- Counted registers and cleaned and secured shop at end of shift.
Sales Associate
Francesca's
10.2019 - 04.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
Woodstock High School
Woodstock, GA05-2021
Skills
- Complex Problem-solving
- Multi-tasking strength
- Technical skills
- Sales expertise
- POS system operation
- Digital marketing
- E-commerce
- Managing online stores
- Email marketing
- Social media marketing
- Google Analytics
- Customer service
Certification
Google Digital Marketing & E-commerce certificate, Coursera, 2025
Timeline
Manager
Raising Cane's
12.2023 - 08.2024
Shift Manager
Peace Love and Pizza
11.2022 - Current
Shift Manager/Key Holder
McAlister's Deli
05.2020 - 11.2022
Sales Associate
Francesca's
10.2019 - 04.2020
Google Digital Marketing & E-commerce certificate, Coursera, 2025
High School Diploma -
Woodstock High School
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