Audrey Skaff
Brunswick
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Folder/Shipping Clerk
Cardin McCoy
Brunswick
11.2024 - Current
- Collaborated with team members to streamline folder management processes.
- Assisted in training new staff on document handling procedures.
- Implemented best practices for data entry and record keeping.
- Coordinated with various departments for timely document distribution.
- Monitored inventory of office supplies related to folder management tasks.
- Performed daily quality checks to ensure folders were free from defects.
- Collaborated with other departments to ensure smooth functioning of operations.
- Verified that customer specifications were followed throughout the entire process.
- Ensured proper labeling of finished products before shipment.
- Met daily production targets without compromising quality standards.
- Stacked folded products neatly in boxes ready for shipping or storage.
- Recorded production data such as quantity produced, amount of scrap.
- Coordinated with carriers to schedule timely deliveries and pickups.
- Inspected outgoing packages for quality and compliance with shipping standards.
Front Office Manager
La Quinta
Brunswick
10.2023 - 11.2024
- Managed daily front office operations and guest services.
- Supervised front desk staff and coordinated training sessions.
- Ensured compliance with hotel policies and procedures.
- Coordinated room assignments and maintained reservation systems.
- Collaborated with housekeeping to ensure room readiness.
- Monitored inventory of office supplies and ordered as needed.
- Implemented strategies to enhance guest satisfaction and service quality.
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Established strong relationships with corporate clients in order to foster repeat business opportunities.
- Analyzed daily reports such as occupancy rate report, revenue report, prepared by subordinates.
- Coordinated with other departments to ensure smooth running of the entire hotel operation.
- Developed and implemented strategies to maximize guest satisfaction and optimize operational efficiency.
Guest Service Agent
Home2 Suites By Hilton
08.2021 - 10.2023
- Collected room deposits, fees, and payments to ensure accurate financial records.
- Greeted guests upon arrival while providing immediate assistance.
- Facilitated check-ins and addressed account inquiries for enhanced guest experience.
- Maintained high levels of positive customer feedback through proactive service.
- Recommended hotel services and amenities tailored to guest preferences.
- Communicated issues regarding guest rooms to housekeeping and maintenance teams.
- Investigated guest challenges and resolved sources of dissatisfaction promptly.
- Collaborated with front-of-house and housekeeping to streamline hotel operations.
Store Manager
Circle K
01.2019 - 07.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Store Manager
Family Dollar
08.2015 - 12.2018
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Caregiver
Private Home
01.2012 - 08.2015
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted with daily living activities, running errands, and household chores.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Entrusted to handle confidential and sensitive situations in professional matter.
Hair Stylist
Great Clips
06.2011 - 08.2015
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Recorded notes for future reference about customer preferences and services delivered.
- Represented desired product features in shoots to enhance appearance and improve consumer purchasing numbers.
- Distributed business cards outside of salon to generate new business.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Suggested treatments and styles to suit customer appearance and fashion choices.
Education
Cosmetology
Florida Career College
Orange Park, FL01-2011
First Coast High School
Jacksonville, FLSkills
- Customer rapport and satisfaction
- Guest services management
- Cash register operations
- Hotel reservations
- Conflict resolution
- Administrative expertise
- Data entry
- Quality assurance
- Shipping compliance
- Inventory control
- Team collaboration
- Staff training
- Operational efficiency
- Time management
- Problem solving
- Goal setting
- Order fulfillment
- Production efficiency
- Attention to detail
- Task prioritization
Timeline
Folder/Shipping Clerk
Cardin McCoy
11.2024 - Current
Front Office Manager
La Quinta
10.2023 - 11.2024
Guest Service Agent
Home2 Suites By Hilton
08.2021 - 10.2023
Store Manager
Circle K
01.2019 - 07.2021
Store Manager
Family Dollar
08.2015 - 12.2018
Caregiver
Private Home
01.2012 - 08.2015
Hair Stylist
Great Clips
06.2011 - 08.2015
Cosmetology
Florida Career College
First Coast High School