Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Audry Wilson

Rome

Summary

To acquire a challenging position with a quality organization that enables me to utilize my knowledge, diverse talents, experience, and strong work ethic to help the company over achieve on its goals and objectives with the potential for taking on more responsibility and upward mobility.

Experienced with managing patient interactions and administrative responsibilities. Utilizes effective communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and administrative procedures ensures smooth operations.

Overview

37
37
years of professional experience

Work History

Patient Service Representative

Harbin Clinic Neuroscience
06.2021 - Current
  • Complete patient check-out process after end of visit. Including but not limited to: Scheduling follow-up appt, scheduling any testing that provider orders, send referrals to other facilities as ordered by provider, enter charges for billing purposes, collect payments if not collected during check-in process
  • Schedule patients from orders received from outside our office
  • Balance charges and payments at end of day
  • Maintain proper communication with providers as well as co-workers to ensure patients are properly treated

Front Desk Associate

Respiratory Consultants of Georgia
11.2018 - 06.2021
  • Single-handedly maintain all front desk tasks of part-time satellite office
  • Check patients in upon arrival of appointment, verify insurance and collect copay/balance
  • Retrieve reports/information related to patient's office visit
  • Check patients out at end of visit; scheduling follow-up appointment as well as any tests or referrals made by provider
  • Balance payments received each day and send to billing office
  • Maintain check-out processes at main office when satellite office was closed
  • Answer phones, schedule new appointments, send electronic phone notes to the physician when necessary, call prescriptions to pharmacy, fax records, and scan reports into electronic medical records while working both offices

Assistant Manager

Dollar General
08.2017 - 11.2018
  • Perform opening and closing procedures by following store policy
  • Assist customers with purchases, refunds/exchanges
  • Assist cashiers with change, sales voids, cash pick-ups, and front-end flow
  • Balance register tills, maintain begin/end of day reports. Make daily bank deposits
  • Set new plan-a-grams for store merchandise
  • Dedicated to help ensure a strong customer focus and proper attitude exists among the staff to meet or exceed customer expectations for service

Lead Sales Associate/key-holder

Dollar General
12.2013 - 02.2015
  • Perform opening and closing procedures by following store policy
  • Assist customers with purchases, refunds/exchanges
  • Assist cashiers with change, sales voids, cash pick-ups, and front-end flow
  • Balance register tills, maintain begin/end of day reports. Make daily bank deposits
  • Set new plan-a-grams for store merchandise
  • Dedicated to help ensure a strong customer focus and proper attitude exists among the staff to meet or exceed customer expectations for service

Administrative Assistant

Insurance Company of America
10.2011 - 12.2013
  • Responsible for all office functions in the District Office
  • Interact with and act as liaison between clients and agents as well as local, district, and regional managers with proper customer service
  • Receive and direct all incoming phone calls
  • Receive and post payments to proper accounts
  • Transfer all information from all agent hand-held computers to corporate system, ensuring all totals are in balance
  • Ensuring all documents received by agents are complete and accurate prior to scanning into corporate system
  • Responsible for scanning all checks and deposits into electronic banking system as well as ensuring all accounts are balanced prior to ending each business day
  • Achieved #1 district in our company both years I was with the company

Radiology Tech Aide

Gordon Hospital
01.2006 - 01.2008
  • Assumed this new position to take on additional responsibilities and broaden my overall knowledge, and understanding of the medical records and testing field.

Medical Records Assistant / Tumor Registrar

Gordon Hospital
01.1999 - 01.2006
  • This was a very demanding job that required complete accuracy and confidentiality to protect the patient's privacy and information, while safeguarding the hospitals liability.

Cash Office Attendant

Wal-mart
01.1996 - 01.1998

Cashier - Front End Manager

K-Mart
09.1988 - 01.1990

Education

Diploma program - Business Office Technology with Medical Endorsement

Coosa Valley Technical College
Calhoun, GA
06-2000

High School -

Gordon Central High School
Calhoun, GA
06-1990

Skills

  • Proficient in computer applications
  • Proficient in high-volume telephone communication
  • Proficient in drafting professional correspondence
  • Proficient in managing multiple priorities
  • Financial transaction handling
  • Extensive experience in medical office operations
  • Three decades of customer service expertise

Accomplishments

  • Awarded "Employee of the Month" for delivering outstanding administrative support.

Timeline

Patient Service Representative

Harbin Clinic Neuroscience
06.2021 - Current

Front Desk Associate

Respiratory Consultants of Georgia
11.2018 - 06.2021

Assistant Manager

Dollar General
08.2017 - 11.2018

Lead Sales Associate/key-holder

Dollar General
12.2013 - 02.2015

Administrative Assistant

Insurance Company of America
10.2011 - 12.2013

Radiology Tech Aide

Gordon Hospital
01.2006 - 01.2008

Medical Records Assistant / Tumor Registrar

Gordon Hospital
01.1999 - 01.2006

Cash Office Attendant

Wal-mart
01.1996 - 01.1998

Cashier - Front End Manager

K-Mart
09.1988 - 01.1990

Diploma program - Business Office Technology with Medical Endorsement

Coosa Valley Technical College

High School -

Gordon Central High School

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Audry Wilson