Augustus Hunter
Loganville
Summary
Technically skilled installation professional with hands-on HVAC experience installing, troubleshooting, and repairing residential systems. Strong background in wiring, equipment diagnostics, ladder safety, and customer service. Experienced working independently in customer homes while installing and maintaining complex equipment. Seeking to transition technical field skills into an AT&T Installation / Premise Technician role installing fiber, internet, and communication services.
Overview
5
5
years of professional experience
Work History
FNOL Associate II
Support Express
Covington
05.2025 - Current
- Communicated with customers and third parties to gather and provide essential claim information, ensuring adherence to quality and process standards.
- Recorded initial loss claims, clarified the claims process, and offered general information to assist customers.
- Scheduled inspections and coordinated mitigation vendors or contractors for timely response to customer properties.
- Handled incoming calls and electronic correspondence by screening and directing them to appropriate personnel.
- Managed claim files by locating, requesting, filing paperwork, reconstructing missing files, organizing misfiled documents, and facilitating transfers to other offices.
- Retrieved, printed, and sent supporting documentation to vendors.
- Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing
Retail Sales Consultant
Bridge Locations
Woodstock
09.2024 - 05.2025
- Increased customer loyalty through tailored solutions that addressed individual needs.
- Addressed customer complaints promptly, preserving brand image and customer satisfaction.
- Trained new employees on store policies and best practices, ensuring consistent delivery of superior customer service.
- Handled cash transactions accurately while adhering to established security procedures.
HVAC Technician
Temp Agency
Woodstock
06.2021 - 09.2024
- Installed HVAC systems in residential and commercial buildings, ensuring optimal performance and compliance with regulations.
- Diagnosed HVAC system issues using specialized tools and techniques.
- Repaired malfunctioning units to restore proper functionality.
- Conducted routine maintenance on heating and cooling equipment to prolong system lifespan and enhance reliability.
- Performed preventive maintenance on HVAC systems to ensure peak performance and energy efficiency.
- Collaborated with clients to determine heating and cooling needs.
- Maintained accurate records of service calls and repairs performed to support effective service management and client communication.
- Adhered to local codes and regulations during installations and repairs.
Education
Air Conditioning And Refrigeration Diploma - Air Conditioning
Chattahoochee Technical College
Marietta, GA11-2022
Bachelor - Business Administration
Rocky Mountain State University
Salt Lake City, UT03-2021
Skills
- Enterprise application support
- Troubleshooting
- Software platform navigation
- Issue resolution
- System access
- Authentication
- Login support
- User workflow analysis
- Process understanding
- Technical problem analysis
- Root cause identification
- Issue documentation
- Ticketing
- Escalation
- Exposure to SDLC
- Agile team environments
- Windows operating systems
- Application support
- Basic networking
- Connectivity troubleshooting
- Remote technical support
- Collaboration tools
- Client consultation
- Requirements clarification
- Technical communication
- Analytical problem-solving
- Systems thinking
- Process improvement
- Time management
- Attention to detail
- Data accuracy
- Cross-functional collaboration
- Adaptability
- Continuous learning
Technical Experience And Projects
- Troubleshot software, hardware, and performance issues on Windows-based systems
- Installed and configured operating systems, applications, drivers, and updates
- Assisted users with resolving system errors, access problems, and application behavior issues
- Configured home networking environments and resolved connectivity issues
- Actively self-learning software development fundamentals and engineering concepts
Professional And Consulting Skills
- Client consultation and requirements clarification
- Technical communication with non-technical users
- Analytical problem-solving
- Systems thinking and process improvement
- Time management in fast-paced environments
- Attention to detail and data accuracy
- Cross-functional collaboration
- Adaptability and continuous learning
Technical And Software Competencies
- Enterprise application support & troubleshooting
- Software platform navigation and issue resolution
- System access, authentication, and login support
- User workflow analysis and process understanding
- Technical problem analysis & root cause identification
- Issue documentation, ticketing, and escalation
- Exposure to SDLC and agile team environments
- Windows operating systems & application support
- Basic networking and connectivity troubleshooting
- Remote technical support and collaboration tools
Timeline
FNOL Associate II
Support Express
05.2025 - Current
Retail Sales Consultant
Bridge Locations
09.2024 - 05.2025
HVAC Technician
Temp Agency
06.2021 - 09.2024
Air Conditioning And Refrigeration Diploma - Air Conditioning
Chattahoochee Technical College
Bachelor - Business Administration
Rocky Mountain State University